Feature of the month - Hidden Features that you perhaps didn’t know about!

For those of you that regularly follow our social media and news page, you’ll be aware that we are exhibiting this weekend at Professional Beauty North! Quick reminder also…if you haven’t got your ticket yet, you can bag yourselves a free one using our link here:

https://registration.n200.com/survey/364r05ev8wm44?actioncode=NTWO000123RTD

So in prep for the show, we thought we’d dedicate our ‘Feature for October’ to some of our hidden features that perhaps aren’t as obvious to the user, yet are extremely beneficial! Below I’ve discussed a few features that can really help you to organise your salon whilst maintaining maximum control over it.


Admin Permissions

How many of you have our pro or enterprise packages but are unaware of all the admin features? Well, let me go on to explain…

For those of you who employ over 2 staff, you probably have a hierarchical staffing structure for your team members; be this staff, to team leader, to management, to senior manager etc. - you get the drift. And it may be obvious that you don’t want all employees being able to view all areas of the system, so for example you may want to hide your company sales & profits reports but might still want staff running an end of day check for you.

Our permissions allow you to tailor your software logins per each employee group, or by particular staff member. So for example, you can hide all company reports from employees that have a ‘staff user level’ and also remove the discount button for everyone except management, to protect your business from being subject to staff giving friends un-approved discounts.


Customer Groups 

Leading on from the removal of the discount button, you may now be thinking ‘how do my staff manage discounts when yourself or management aren’t around?’

Another hidden but very beneficial feature is the customer grouping, again configurable on the site-admin permissions. You can create a particular group, so for example we’ll use ‘student discount’. It is then up to the salon owner to decide what the % discount would be for retail and for bookable services and then any customers that are added to this group will receive auto-discounts on all purchases - but the system won’t make it obvious. Customers can be added to the relevant group upon registration and this can also be done by your staff-level employees if you wish as they will only be able to see the name of the customer group and not the discounts associated with it. You can then use this same grouping feature to give your employees discounts as well.


Happy Hour Services

Many of you will probably take advantage of our sales by hour and sales by week reports, to identify when your quiet or peak times are for purchases/appointments. But, how many of you then use this information strategically to plan offers and discounts around these particular identifications?

Say for example, you notice on the report that between 1 & 2pm most weekdays, you see a bit of a lull and the salon generally has a few gaps. Our happy hour feature allows you to create particular offers to be able to run automatic discounts on certain products/services for that 1 hour per day. These are setup by the salon owner so that you don’t need to have staff or managers doing manual discounts, the system will operate this for you in the background so it is all organised and efficient. A great way to improve custom and boost those profits in times that otherwise may remain quiet!


Hierarchical Pricing

How many of you price differently per sunbed brand? Or for example your junior & senior therapists. There is a very organised way to run these discounts via our groupings tool, however you may not know that this exists and I imagine a lot of you have all of your services in one long list, correct?

It is quite long-winded to get your head around but trust me, once you have cracked it, it will make organizing your service prices so much easier and also, it eliminates the chance of human error. As once you have created all of your different services and their prices, for example junior hair services - you then associate these services with that therapist level, so in this case with Junior Stylist. This means that when your staff members come to select the service under one of your Junior Therapists, only the junior services will be there to select and therefore they won’t accidentally select a senior price and overcharge the client. For any of you that think that setting up these groups will help you, please give us a call and one of our lovely sales team will be able to assist you with this!


Alerts

Many of you will use the client ‘notes’ section on their record card to note-down dates of their last patch test, allergic reactions, usual colours/tints or just for general information for reference of that customer. However, did you know that if you simply put ‘ALERT:’ before some important information in the notes box, this will then flag that information up in a highlighted red box on the screen each time you click on that customer’s client card. So for example, if it is allergy information that you want to clearly notify all staff members of, this will flash up on the screen boldly when they book that customer in for a treatment, giving you peace of mind that all employees are made-aware.


So how many of you didn’t know about these little gems? Each of those features are so useful to have in your salon and really help to keep the running of it secure and efficient. If you feel you’d like a bit of extra training on those, please get in contact with us and let us help you to tailor this exactly to your salon requirements. Find our contact deets below:

info@salontracker.co.uk
Sales & Marketing - 0113 350 8230

And also, another reminder (we did mention at the top but in case you’ve got lost in the blog) here’s the link for FREE PB North tickets this weekend! Be sure to visit us at stand #E84 for some goodies and more helpful salon tips.


https://registration.n200.com/survey/364r05ev8wm44?actioncode=NTWO000123RTD


Look forward to seeing you there!


Salon Tracker x