A Message To All Of Our Clients Regarding Your Subscriptions When You Are Able To Re-open

Hi All,


So first of all, we hope that you are all still well and have managed to utilise these past few months to at least evaluate your business and future plan for your re-opening.
(And have a well deserved rest too!)

We know that we have all been working towards the 4th of July for the hopeful re-opening of all salons.

Unfortunately, for our Beauty, Tanning, Nail, Spa & Leisure, Fitness and Tattoo clients in England, this hasn't been the case. So, we will now be keeping your subscriptions frozen for longer than the original date of July the 4th, in-line with the government advice. Further news from us will follow regarding your subscriptions, once we all have some more clarification from the government.

For all of our Hair & Barbering clients in England, it was good news for you and so as originally planned, your subscription payments will resume from the 4th of July, taking in to account any pre-paid credited days, that we will honor from before the lock-down. Therefore your payment may come out after the 4th, if you had a number of days remaining from your previous month.

For all of our Hair & Barbering clients in Scotland, your subscriptions will resume from 15th of July, in line with the Scottish government guidance. The same rules apply as above regarding credited days.

For all of our Hair, Beauty and Tanning clients in Northern Ireland, your subscriptions will resume from 6th of July, in line with the Irish government guidance and following the TSA announcement. The same rules apply as above regarding credited days.

For all of our clients in the Republic of Ireland, we are still awaiting definite clarification in regards to Hair, Beauty and Tanning salons re-opening on 29th of June. If you are authorised to be able to re-open on that date, subscriptions will resume from the 29th of June. The same rules apply as above regarding credited days.

For all of our Salon clients in Wales, we too are awaiting clarification for your re-opening dates, therefore further information will follow for you and payments will currently remain frozen.

Finally, for all of our customers who unfortunately are still unable to open, we will keep your subscription payments frozen for the foreseeable, until we receive further advice from the government.

Please note: when subscriptions are resumed, all payments will be 50% off for the first 3 months, to further support you during this time.

If you however require any assistance or advice during this time, please don't hesitate to contact our team, who are on hand to help you with any queries you may have.

Take care, and we look forward to being able to work with some of you, and eventually all of you again really soon.

Best Wishes,
The Salon Tracker Team x

Activating your Salon Tracker in time for your July 4th reopening!

Hi guys, hope you are all still doing well and are looking forward to getting back to business in early July, I know we are!

With the reopening date for salons now fast approaching, we just wanted to keep you updated with what we’re doing towards this date. And as you are all aware, we have and continue to keep your payments frozen until you are authorised to re-open!

Following your re-opening on July 4th, we will then begin to start reactivating subscription payments, taking in to account your credited days that you had prior to the lock-down. You will also receive a 50% discount on your first 3 months resumed payments, to further help you out during this time.

During the next few weeks however, and as we have continued to say throughout this time, we encourage you to use the software to prepare for your re-opening (and also use our help videos as a refresher for you and your staff to familiarise yourselves with our features again). There is no limit for how long you can use the software for, we still continue to provide this service for free until you are able to open again.

We will also have a dedicated team working on Sat 4th July 10-4, and also Sunday 5th 10-2, to support you across your re-opening weekend.

However, as a lot of you won’t have used your software for quite some time, we would advise you to call us at your earliest convenience before 4th July, to get your activation code to reactivate your software (as a lot of you will see that your software is de-active due to our licensing company not being able to connect each month as your systems haven’t been used). This takes around 5 minutes to re-license; therefore, we encourage you to call us as early as possible to minimise your wait time, due to the volume of calls we may receive.

Our team is still around Mon-Fri 9-5 to help with all re-licensing and also any setups that you may require, or please email info@salontracker.co.uk if you want us to provide you with your activation code beforehand - as we can then send you instructions through on how to reactivate your software simply so that you can begin planning for your open date!

Any questions you may have also during this time please don’t hesitate to contact our team.

We’re really looking forward to working with you all again! And until then, keep safe and take care!

Salon Tracker x

Salon Tracker Webinar: Join us Friday 5th June 11.00am

Hi everyone! Hope you're all still keeping well and looking forward to hopefully being able to reopen in just a few weeks time!

Following our last webinar, we had some questions & feedback about our online booking, as a lot of you are looking to upgrade to utilise this feature, to ensure social distancing remains whilst arranging booking slots for reopening.

So, we wanted to explain to you how our online booking works in more detail, from getting customers registered, to making a booking and also, amending this in the salon itself if needed.

Sound like this could benefit you? We will be going LIVE on zoom tomorrow (Friday 5th June) at 11.00am!

Similar to our previous session, it will last around 30 minutes, consisting of a 15 min webinar and then some time for Q&A at the end! All details are below:


Salon Tracker is inviting you to a scheduled Zoom meeting.


Topic: Salon Tracker Zoom Meeting
Time: Jun 5, 2020 11:00 AM London

Join Zoom Meeting
https://us04web.zoom.us/j/78729828332?pwd=UG1oYjllSWtabHJ4Y2ZtTjVzd0dKZz09

Meeting ID: 787 2982 8332
Password: 8q5s1C

Simply click that link tomorrow morning 5 or 10 mins before 11, and you should be prompted to download zoom and then you’ll be good to go! We have left the meeting ID and password there, should you need it, however by clicking the link this should be enough to enable you to join.


Hope to see you there!

And also, just a little reminder, if you are wanting to make sure your software is licensed again before your reopen day, please call our team Monday-Friday 9am-5pm on 0113 350 8230 for your unique activation code!


Salon Tracker Team x