However, on looking through our product-list, we decided that for this month, let’s concentrate on the most beneficial aspect of owning a salon management system. That is, the digital client card.
For anyone who is switching from the appointment book to your first management system, the fundamental reasoning for you opting for a computerised solution is so that you can do away with the appointment book and paper client cards for good! But our digital record card offers more than that. It allows you to go completely paperless within the salon as we offer some key add-on features that mean that any form of marketing lists, signed disclaimers and skin patch testing can all be recorded on the system as well.
Our record card has 5 different tabs, the first 2 allowing you to enter primary information about the customer, so the usual; their name, contact telephone numbers, D.O.B, email, postal address and so on. By having all of this information digitally, this allows you to then use the information in clever ways, and also eliminates the chance of you losing a paper record card, speeding up that search process for finding the relevant card.
Salon Tracker then offers a brilliant inbuilt marketing system, meaning that you can actually filter clients using this information; for example by date of birth to do some relevant target marketing. You might say search for client birthdays within the next month and then email or text them with a little complimentary birthday gift or a simple celebratory message.
By having their email address and contact number, this then allows you to communicate with those clients and market to them personally, should you ever need to send them an individual message regarding their appointment. This can be done directly from the system, meaning that you’re not reaching for your personal mobile phone or searching for the clients’contact number on their paper record card among realms of other documents. Instead, it will be a simple system search and click of a button on Salon Tracker to quickly communicate with those customers.
You can then have an added PDF disclaimer stored with an e-signature on the client’s digital file. Salon Tracker links up with electronic signature pads to allow clients to sign for your terms and conditions digitally, again eliminating the need for any paper documents at all. A great space saving exercise and it improves time management massively!
For those of you who require patch testing prior to offering your services, our record card has a built-in notes file for you to add any relevant information about that client that you should need. We can then highlight alerts for any of those notes that you require, so for example if a client has an allergy, this can flash up as you load the client’s digital file. You may want to keep the notes really informative and use them for taking down clients’ tea/coffee preferences, or recent topics that you’ve discussed - i.e. their upcoming holiday/wedding, just so this doesn’t slip your mind next time. As we all know it can be hard to remember every single detail that a client has told you, especially if your database is hitting the thousands!
Owners then have the option of adding a client photo to each digital file on the third tab. An excellent security feature, especially for those in the tanning industry who need to ensure that identifications are accurate and match the client’s appearance.
Our fourth tab allows you to put clients in to a specific group-type. You create these groups yourself in the admin section of the software, based on the requirements that you need for your salon. A very generic one that is seen at many salons is ‘student discount’. Therefore if you have a client that is a student, put them in this group upon viewing their NUS card and they will then receive the appropriate discount that you have set rather than you having to do this manually, for example 10% off retail and bookable items.
And lastly, this brings us to our 5th tab, which is a skin type. Probably most relevant in the tanning industry as this is where the guidelines are extremely prominent in ensuring that all members of the public are tanning safely dependent on skin tone. However, if a client has sensitive skin and is prone to chemical reactions, you may want to highlight that their skin type is sensitive if you are a beauty/hair salon as well, just for your record.
We really feel that our digital client card really enhances a salon business, as it improves organisation, speeds up the customer registration/check in process and evidently makes the client journey much more personable.
What’s more is if you take advantage of our online booking features, clients are able to register for your salon online and so all of these details are automatically synchronised from the online form in to a digital card on the Salon Tracker system. A great way to also grow your client database!
To see this feature in action, enquire today for your FREE demo with one of our sales & marketing team members. They will be willing to show you how this process works and you can then also trial this with no-obligation in the salon, to see for yourself just how much it will benefit your business!
So get in touch today at info@salontracker.co.uk or call our office on 0113 350 8230 to book your consultation, we’ll be happy to help.
Look forward to hearing from you and helping you to improve your salon management.
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