Drag calendar to add break
Most of you with Salon Tracker will know that within each of
your staff members in the management section you can add breaks and holidays.
But if you’re wanting to quickly add a break for one of your staff members all
you need to do is drag across the time that you want to put a break in. With
the method you can only add in a one-time break, so if one of your staff
members has a doctor’s appointment or has rung in sick then you can quickly and
easily add a break in.
Reviews
Every salon owner wants glistening 5-star reviews about
their salon, and I’m guessing that’s the same with you. Most reviews now are
found on the likes of Facebook and Google, meaning that any potential customers
will be able to see straight away what other people think of your salon. With Salon
Tracker there is a great feature that many of our customers don’t actually know
about, and that is sending out a review SMS to your customers a certain number
of days after their appointment. Reviews management can be found in the
marketing section of the software, and then under the reviews tab. The SMS is completely
custom and you will be able to include a link to where you want your customers
to write a review for your salon. For example, you could have something like
this:
Hi <<Forename>>,
Thank you for visiting! If you have any spare time please
would you fill out a review on our Facebook page: https://bit.ly/2utFf5Y
The software will automatically
put the customers name in if you include the <<Forename>> code, as
it will be able to pull this from your data. This just makes it a bit more
personal to the customer, as you can see in the example image it is directed towards
Fiona. The customer will then just be able to click straight from the link to where
you want them to leave a review
You may need to shorten down the link to your website, as it
could mean that you SMS will send out as two messages if it is too long, you
can do this on https://bitly.com/.
Course Sharing
I know that many tanning salons allow customers to share
their courses with other customers, and this is a feature that we have implemented
into Salon Tracker. In order to turn this feature on you will need to go into
the admin section of the system, and then into settings, here you will be able
to turn on the feature. Now when a customer buys a course you will be able share
it with another customer that you have in your client list. So, for example, if
one of them comes into the salon and uses minutes they will be deducted from
both the clients who are sharing the course.
Buying a retail product when a customer already has purchased
sunbed minutes
This is a feature that many of our customers don’t know
about, and I often find myself showing customers about this as it is so useful
and makes the process much quicker, which is great for when you’ve got those
long queues going out of your door! If a customer has already bought sunbed
minutes, however when they’ve come into your shop they have decided that they
also want to buy a bottle or sachet from your retail products, all you need to
do it put them on the bed as normal but before you deduct how many minutes they
want to use click on the buy button on the left side. By buying a retail
product this way instead of through the buy product method, it will take you
straight back to putting the customer on the sunbed, instead of you buying the
product and then having to go to the bookings screen and out them on the sunbed.
Staff Rota
This is a relatively new feature of ours, but its one that quite
a few of our customers are already using. In a lot of salons, the staff are working
different hours each week, and with the rota it allows you to plan ahead and
make sure that the hours your staff are working for are entered ahead of that
week so you can start inputting any bookings. This is also a great thing if you
have our online enterprise package as this will ensure that customers aren’t booking
during times that a staff member isn’t working, which saves you the hassle of
contacting them to rearrange the appointment! You can have as many upcoming
weeks as you want. To get this feature turned on you will need to call our support
number which is 0113 350 8232, it should only take around 5 minutes!
This might seem like a lot of information at once if you weren’t
aware of these features, so if you have any questions about these features or
need any training regarding them don’t hesitate to contact us on 0113 350 8230
or email us on info@salontracker.co.uk.
Salon Tracker x
Salon Tracker x
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