5 Things You Didn't Know About Salon Tracker

We had too much choice for our feature of the month for this month so we have decided to mash 5 of the most unknown, amazing features that Salon Tracker has to offer.

Drag calendar to add break

Most of you with Salon Tracker will know that within each of your staff members in the management section you can add breaks and holidays. But if you’re wanting to quickly add a break for one of your staff members all you need to do is drag across the time that you want to put a break in. With the method you can only add in a one-time break, so if one of your staff members has a doctor’s appointment or has rung in sick then you can quickly and easily add a break in.

Reviews

Every salon owner wants glistening 5-star reviews about their salon, and I’m guessing that’s the same with you. Most reviews now are found on the likes of Facebook and Google, meaning that any potential customers will be able to see straight away what other people think of your salon. With Salon Tracker there is a great feature that many of our customers don’t actually know about, and that is sending out a review SMS to your customers a certain number of days after their appointment. Reviews management can be found in the marketing section of the software, and then under the reviews tab. The SMS is completely custom and you will be able to include a link to where you want your customers to write a review for your salon. For example, you could have something like this:

Hi <<Forename>>,

Thank you for visiting! If you have any spare time please would you fill out a review on our Facebook page: https://bit.ly/2utFf5Y

The software will automatically put the customers name in if you include the <<Forename>> code, as it will be able to pull this from your data. This just makes it a bit more personal to the customer, as you can see in the example image it is directed towards Fiona. The customer will then just be able to click straight from the link to where you want them to leave a review

 You may need to shorten down the link to your website, as it could mean that you SMS will send out as two messages if it is too long, you can do this on https://bitly.com/.

Course Sharing

I know that many tanning salons allow customers to share their courses with other customers, and this is a feature that we have implemented into Salon Tracker. In order to turn this feature on you will need to go into the admin section of the system, and then into settings, here you will be able to turn on the feature. Now when a customer buys a course you will be able share it with another customer that you have in your client list. So, for example, if one of them comes into the salon and uses minutes they will be deducted from both the clients who are sharing the course.

Buying a retail product when a customer already has purchased sunbed minutes

This is a feature that many of our customers don’t know about, and I often find myself showing customers about this as it is so useful and makes the process much quicker, which is great for when you’ve got those long queues going out of your door! If a customer has already bought sunbed minutes, however when they’ve come into your shop they have decided that they also want to buy a bottle or sachet from your retail products, all you need to do it put them on the bed as normal but before you deduct how many minutes they want to use click on the buy button on the left side. By buying a retail product this way instead of through the buy product method, it will take you straight back to putting the customer on the sunbed, instead of you buying the product and then having to go to the bookings screen and out them on the sunbed.

Staff Rota

This is a relatively new feature of ours, but its one that quite a few of our customers are already using. In a lot of salons, the staff are working different hours each week, and with the rota it allows you to plan ahead and make sure that the hours your staff are working for are entered ahead of that week so you can start inputting any bookings. This is also a great thing if you have our online enterprise package as this will ensure that customers aren’t booking during times that a staff member isn’t working, which saves you the hassle of contacting them to rearrange the appointment! You can have as many upcoming weeks as you want. To get this feature turned on you will need to call our support number which is 0113 350 8232, it should only take around 5 minutes!

This might seem like a lot of information at once if you weren’t aware of these features, so if you have any questions about these features or need any training regarding them don’t hesitate to contact us on 0113 350 8230 or email us on info@salontracker.co.uk. 

Salon Tracker x