Feature of the Month; with a twist!

It’s time for our monthly blog, that we know you all love, on what we value to be the “feature of the month”. However, this month, there’s a little twist…

Our software developers have been working extremely hard these past few months, as they have taken on-board the voice and opinion of our loyal clients and pursued their thoughts into some new and pretty impressive features. So instead of one feature of the month, we’ve decided on our five features of the month… because it was just so hard to choose!

Easy appointment extension

Our software now allows you to simply drag a client’s appointment block if it is running over or under. Making it easier to manage your booking calendar both visually and in terms of running your reports so that everything matches up without causing you any confusion.

How to: To extend an appointment simply hover your mouse over the bottom of the appointment until an expandable arrow comes up, click it and you can adjust the appointment to either be longer or shorter.

3D reminders

We understand that not all of your clients will be tech friendly and therefore text reminders might not work well for them, which is why we’ve linked the “print appointment reminder” feature with the software so your clients can decide their preference keeping your customers happy. 

How to: Once the appointment is booked (at least 1 day ahead), right click on the appointment and click “print booking reminder”, it will then automatically print from your receipt printer… simple!

Not only can you print your appointment reminders, you can also print your customers remaining minutes and pack quantities out so they’ve always got a record which avoids any conflict between the Salon and client! 

How to: Go to the client in questions client card, click on the “my products” tab, all the minutes they have purchased and pack quantities they have will appear here. Next to each one, there will be a little information button, click that and the remaining minutes/ pack quantity will come up and it will also tell you exactly when they were used. Simple click print and your client will have their own copy at their request.

Help on your doorstep

Don’t get us wrong, we love being here to help and assist you when you get a little stuck with the software but we can understand it may get a little annoying for yourselves if you’re constantly having to ring up, especially if you’re new to software. This is why we’ve brought out a whole section full of help videos (50+ to be precise) which you can access directly from the software “help section”. The videos cover anything from setting up your calendar to things like the SMS marketing section and reports. All this along with our free support calls, what more could you want?

How to: Go to the help tab at the bottom of the screen, click the help tab along the top left of the page, several tabs will then be visible which divide the videos into different categories making them very accessible and user friendly.

Send SMS’S directly and quickly

This tends to be one of our hidden features that our clients don’t really know exists but is so handy! Our system gives you the option to directly text that specific customer straight from their client card with a completely personalised message so it is suited to everything! For example, if a client has left a personal item in the Salon, you can quickly message them letting them know and tell them to pop in the salon for it. Furthermore, they haven’t got the option to reply so the use of the one way communication line really helps you save time. 

How to: Go to the client in questions client card, click on the contact tab, to the right of their phone number there will be a phone icon, click that and the SMS gateway will pop up allowing you to put in your message and send it. Just make sure you have SMS credit!

Quick and easy reviews

Our software allows you to set up a automatic review SMS service which sends out directly to customers a day or so after their treatment. A great feature to get your salon name about and gather a wider client basis. 

How to: Go to your marketing section, click on the reviews tab, edit, and you will then be able to input your own review message and the system will automatically change each clients name etc by default. You can then preview the message to your mobile number and click save which will then enable the systems review system.

And there you have it, a complete run down of our 5 exclusive features of this month. Need any further assistance? Don’t be afraid to give us a call on 0113 350 8230, we’re always happy to help!

Salon Tracker x