Feature of the Month: Siteview

In the fast-paced world of salon management, keeping track of bookings, monitoring business performance, and staying connected with your team is crucial for success. Enter Salon Tracker Siteview – the revolutionary platform that brings the heart of your salon operations right to your fingertips. With Siteview, you can view your booking calendar, access detailed reports, and manage a comprehensive dashboard from your phone or any home device. Here's how this game-changing tool can transform the way you manage your salon.

Stay on Top of Your Booking Calendar

One of the biggest challenges for salon owners is managing appointments effectively. With Salon Tracker Siteview, you can:

• Access Your Calendar Anywhere, Anytime: Whether you're at home, on the go, or even on holiday, you can easily check your booking calendar from your smartphone, tablet, or computer. This ensures you’re always in the loop with your salon’s schedule.
• Real-Time Updates: Any changes made to the calendar, whether by staff or clients, are updated in real-time. This means you can see cancellations, new bookings, and schedule adjustments as they happen.

Comprehensive Reporting at Your Fingertips

Understanding your salon’s performance is key to making informed business decisions. Salon Tracker Siteview offers robust reporting features that allow you to:

• Generate Detailed Reports: From daily earnings to monthly performance metrics, Siteview provides a variety of reports that give you a clear picture of your salon’s financial health, all from the convenience of your phone!
• Monitor Key Performance Indicators (KPIs): Track essential KPIs such as minutes used, staff commission and deleted bookings. These insights help you identify areas of improvement and growth opportunities.

A General Dashboard for Holistic Management

The dashboard is the central hub of Salon Tracker Siteview, providing an overview of your salon’s operations. Key features include:

• Real-Time Overview: See at a glance how many bookings are scheduled, how many service minutes have been used, and daily takings. This real-time overview helps you stay on top of salon activities even when you're not physically present.
• Client Management: Access client profiles, view appointment histories, and contact details, all in one place!

Benefits of Using Salon Tracker Siteview

Convenience and Flexibility

With Salon Tracker Siteview, you’re no longer tied to your salon’s physical location to manage your business. This flexibility allows you to respond to issues promptly and keep operations running smoothly, no matter where you are.

Enhanced Productivity

By streamlining appointment management, reporting, and overall salon operations, Siteview frees up more time for you and your staff to focus on delivering exceptional services to your clients.

Data-Driven Decisions

With comprehensive reporting and KPI tracking, you can make informed decisions based on real data, leading to better business strategies and improved financial health.

Salon Tracker Siteview is more than just a tool; it’s your digital assistant in salon management. By providing access to your booking calendar, detailed reports, and a holistic dashboard from any device, it empowers you to manage your salon efficiently and effectively, even when you’re not there. Embrace the future of salon management with Siteview and watch your business thrive.

For more information about how you can gain access to Salon Tracker Siteview and all of its features, contact our sales team on 0113 350 8230, or use the online chat available on our website!

Salon Tracker x

Online Bookings Customisation with Salon Tracker

Did you know that we can customise your online bookings page?

On our Enterprise package you get access to your online bookings page where customers can book in their tanning, beauty and hair appointments. This feature helps you attract more business even when you are closed!

What's more, you can also set up online payments with this feature, meaning you can make money outside your opening hours, keeping both you and your customers happy!

Once you have your online bookings page created, we can customise this to suit your salon!

 

If you are on our Enterprise package and your online page currently looks like this:

 

And you want it to look a bit more like this:

 

Then let us know! 

Whether that be adding a colour scheme, colourful background, your logo, or all of the above! Let customers KNOW that it’s your salon with a quick customisation done for free by the Salon Tracker team.

Just contact us on 0113 350 8230 to find out more on how we can customise your online page.

If you are currently on our Standard or Professional package and interested in this feature contact us to get upgraded to our Enterprise package for just £90 + VAT! Just give us a call on 0113 350 8230 or drop us an email at info@salontracker.co.uk.

Salon Tracker x

Remote Assistance and Support guide

Salon Tracker- Remote Assistance and Support guide

This blog will take you through the quickest way to access remote assist, a key factor in the software to allow us to efficiently assist you, as well as other helpful features you may not know about.

 

Connecting through the website

If it's your first time connecting then you'll have to go through the website - Home - Salon Tracker

1.     Hover over the resources tab in the top right and click remote assistance.

2.     The screenconnect.client file will download

3.     Open this file and allow changes to device

4.     It may ask you to enter your name, just enter your salon name

5.     You will be connected up and one of the Salon Tracker team name will pop up at the top of the screen saying 'your screen is being controlled by x' 

Connecting on Salon Tracker (help section & desktop app)

If you already have the software installed, there are 2 ways to connect to Remote Assistance

1. The Desktop app, as pictured below. When you download Salon Tracker, the Remote Assistance application will be installed. This is a quicker way to connect us, as it doesn't require you to go on to the software. An example is if your license runs out and you can't access the system we would need you to open that application.

2. Remote Assistance in the software. Go to the help section, (bottom feature on the far left with the question mark). Then click Remote Assistance under the support tab, this will then bring a pop up to download screen connect client, which is a one-time download, after that you should be able to connect as normal, enter your name as well as allow changes to device.

 

Support Chat

A great alternative if our lines are busy or if your issue is just a quick question, then you can utilise the support chat, as we will reply in just a few minutes. You can access this either on the help section under support or the desktop app for support chat (pictured below).

Salon Tracker Help Section

Finally, the help section has loads of tutorial videos for each feature, and are on average 60-140 seconds long. These are a great alternative for help and training when outside of our support hours.

 

Thanks for reading! As always we suggest that you try and learn from your own mistakes and utilise all the help already there for you as there may be times where our support line is busy. Please let us know if you would like any help features added or a video tutorial added that isn’t available.

Salon Tracker x 

Our Favourite Tanning Creams!

 It’s that time of year when busy season in tanning salons is underway and we thought what better to write this week’s blog around than our favourite tanning accelerators. It’s no secret that the best way to tan using sunbeds is with a cream so we spoke to our friends at BLISS and also a few members of the Salon Tracker team to discuss their favourite tanning creams and this is what they said.

We spoke to Mark over at Bliss to see what are this seasons must have tanning creams. Bliss LTD is the ultimate ‘one stop shop’ for everything tanning related in the UK and are the leaders in everything from UV lotions to all other tanning accessories.

One range that Mark mentioned was their ‘bestselling line to date’ was the Pro Tan Beaches and Crème range. This range has many different types of tanning lotion to suit all tanners no matter what their skin type. This makes it the perfect range for all sorts of salons to make sure all types of customer needs are met!

One favourite for Ellis, our senior accounts executive, is the Fiesta Sun ‘Pure Grapeness’.  Ellis has tried many different tanning lotions, many of which had great results but this one stands out due to the incredible smell. All of us in the office can attest to this smelling great as she often returns to the office after her lunchtime sunbed!

Mia, one of our business executives here at Salon Tracker, says her favourite is the trusty White 2 Bronze Pomegranate. This is another product which has a really nice smell and also helps you get a deeper tan much quicker than if you were to forgo a cream. This has been a firm favourite of Mia’s for years and no matter what other creams she tries she always seems to go back to this one!

 For some more information on the creams mentioned in this blog or for some expert advice visit Bliss’ website www.blissdirect.co.uk

If you interested in getting booked in for a free trial of Salon Tracker software just enquire here: www.salontracker.co.uk/freetrial

Salon Tracker x

Hidden Features within Salon Tracker!

In this blog we will be describing some of the features within Salon Tracker that you may not know about! These features can help you get the most out of Salon Tracker, whether it's saving you time, increasing your efficiency or improving your security. Read on to discover Salon Tracker features that are hidden in plain sight!

Find in Reports

Need to find something specific in your reports but don't want to spend ages scrolling through it? You can now search within reports to find what you need. Simply click on the report and click the find button and type in what you're looking for.

Online Chat

As the busy season is now in full swing, you may be finding yourself needing some help from our lovely support team, but don't have time to call. Now you can use our support chat straight from Salon Tracker, meaning you can get our help while also continuing to talk to and serve your customers! 

Staff Management

Track your staff members' shifts with our clock-in and out features so that you know exactly how long their shifts are! If you have our fingerprint reader, staff can use this to clock in and out so that you know that it's accurate. View shifts and create shift reports on Management > Staff Management. 

Auto-Lockout

Increase your security by using Salon Tracker's auto-lockout feature, meaning that Salon Tracker will automatically log out after a certain time period of not being used. You can select times between 30 seconds and 1 hour of inactivity before it turns off, depending on what suits you! 

Tube Tracking

Salon Tracker automatically tracks the life of the tubes in your sunbeds so that you know when they need changing. You can see this at a glance from the timer view! If the bar is red but near the beginning of the bar, this means that the beds have been newly retubed, and it may be wise to advise customers to reduce their minutes. If it's in green, this means that the bed is within its lifespan and you can see how far it is by how far along the bar it is. If the bar is at the end of the line and red, this means it has hit its lifespan and needs retubing. Once the bed has been retubed, you can reset the counter under the timer tab of the bed in management.

We hope you enjoyed learning about some of the features that you may not have known about within Salon Tracker.

If you are looking to book a free demonstration and 2-week trial, please contact us on 0113 350 8230 or info@salontracker.co.uk for more information.

Salon Tracker x

Feature of the Month - Reports!

On Salon Tracker we offer a variety of reports which you can generate! 

This blog will give a rundown of this feature and some of the reports that customers find useful on a daily basis.

Action Log

The action log shows you every action that has been performed on Salon Tracker, accounting for every second from when you open Salon Tracker, to when you shut it down! It also tells you which user was logged in at the time. This means that you can have peace of mind when you’re not in the salon, knowing that you’ll be able to check every action whenever you need.  

 

Day End

The day end receipt is a great summary of the day at your salon, including a breakdown of sales taken from bookings or retail products, customers that have been in, a summary of your bookable items (sunbeds or beauticians e.g.) and much more! This report is great for everyday use to be able to see how your business is performing at a glance, day-by-day.  

 

Service Minutes Remaining by Customer

This report allows you to see your customer list and how many minutes they have left to use on the sunbeds. This is great to be able to see which customers have minutes on their accounts and when those minutes expire. It is a lot quicker to see customers’ minutes from this report rather than having to individually look at everyone’s customer cards to see their remaining minutes so it will save you time so that you can focus on other things! 

 

Stock Check/Stock Levels

The stock reports are extremely useful for monitoring the stock levels of your products in the salon. With the stock check report, you can use this to physically count how many of each product you have in the salon, and then compare it against the stock level report which tells you how many of each product there should be so that you can see if there are any discrepancies between the two. This is extremely useful as if the levels counted were different, you would be able to identify this and then look into why and notice if it is a continuous occurrence.

 

Sales/Bookings by Day Chart

On the sales by day chart, you will be able to see your total sales, booking sales and retail sales split up by day. This is very useful for identifying which days your salon performs best, which could help you adjust different components in your business to bring the sales up on the underperforming days. This can be used alongside the bookings by day chart which shows how many bookings have been made on each day of the week, including charts for cancellations and no shows. By using these reports, you will be able to identify your strongest and weakest days for business. 

 

If you would like to have a look at all of the reports that Salon Tracker has to offer or want to go through any reports you are unsure on just give us a call on 0113 350 8230 or email us at info@salontracker.co.uk.

Salon Tracker x

How to convert a walk-in customer to a loyal client!

A question at the forefront of salon owner’s minds is ‘how do you add value to ensure a loyal client?’ 

There are several marketing strategies that your salon can use to get people through your door, but what's important is making sure they come through it again. This means retaining the volume of new customers you get in the salon as a result of the better marketing, salon renovations, offers or whatever it is that your doing to get fresh friendly faces in your salon. 

 With the power of social media and Salon Tracker's SMS and email marketing feature  

A main aspect of running a business is running the hype of your business. If you cannot shout about your offers and promotions then how can you expect others to? 

Besides the techniques such as refer a friend schemes and new customer loyalty vouchers, here are a few friendly pointers to remember when consolidating your message with clients… 

• Personalise messages- Entering a customer’s name into an email is more likely to increase click through rates and loyalty, get this information by capturing as much client data as possible with Salon Trackers customer information cards. Our software provides a great marketing feature enabling you to tailor your marketing messages to a various customer types in your salon. Turn those once in a while customers to consistent visitors by using the SMS and marketing feature to draw them in with exclusive deals or loyalty schemes which can be promote using SMS or email marketing.

• Be consistent- Emails and texts should go out to customers on a consistent basis, whether its once a month or once a week ensure there is a structure to your marketing. Of course not everyone takes advantage of the deal or promotion in the message but customers will take a mental note that you do have consistent marketing promotions and deals available should they want to use them as customer loyalty is created by heightened familiarity. 

• Use client purchase history- Marketing products to a client’s purchase history is a brilliant way of utilizing information as you know at some point or another they have expressed interest in this product. Research has shown that emails are more likely to be read if they are of relevance to the reader, so make content informative through a friendly tone. 

 • Aesthetics- Well-chosen imagery, logos and colour enormously enhances a messages impact by distinguishing your company from competitors and making it pleasing on the eye, get set up on our enterprise package to have your online booking web page with complete customised colours and logos for your salon implemented on the site.

 • Short and Sweet- Due to the high popularity of short form content and an increase in low attention spans, do not overload your messages and email, keep them short and straight to the point, include emojis, bold lettering and enticing titles to stand out.

 • Undertaking a loyalty scheme- providing new customers with discount vouchers encourage customers to return frequently to get that ‘tenth tan FREE!’

Contact us

If you would like to know more or want to have a chat with a member of the sales team please call on 0113 350 8230 or email info@salontracker.co.uk