Frequently Asked Questions

At Salon Tracker, we get asked a lot of questions, some more frequently than others. Below are some of the most reoccurring questions we are asked:

Why should I choose Salon Tracker?

Salon Tracker is suitable for salons of all different sizes. Whether you are a single employee business, or a multi-site salon, we have different packages and features available that are tailored to suit your needs.

Which is your most popular package?

Our most popular package is our Enterprise package. This package contains both our in-salon features as well as our online features, such as online booking and siteview.

Can I use my own hardware?

Our hardware is entirely optional. If you already have your own hardware, we will always try to get this working for you, however there are some minimum recommendations that we recommend, as well as some brands which are not fully compatible.

Do you integrate with Tmax and Sigma?

Yes, we fully integrate with both Tmax and Sigma. Once your timer manager is connected up to the PC, you will be able to set off the sunbeds directly from Salon Tracker. You are able to set your own dress down and cooldown times which will then also send through to the beds.

Different staff members are able to do different treatments, can this be shown on the system?

We can help you setup groups so that each individual technician/beautician has their own set treatments and no other treatments will show up. This is so that when customers are booking online, they can’t book a treatment with a technician who can’t actually do it.

How does it work if I have multiple salons?

If you have multiple salons, you are able to decide if you want to share your customers and products across all sites or if you want to keep them completely separate. We offer the ability to view all your sites from home using a HQ, so you are able to check how each site is doing on a daily basis. We also offer discounts depending on how many sites you have with us.

What makes Salon Tracker unique?

At Salon Tracker, we are always striving to be the best, and in order to meet this, we are constantly updating our software and introducing new features to meet your needs. Our team are always on hand to help with any questions you and your salon may have.

I use another system, can I transfer my data over to Salon Tracker?

Yes you can! We can usually import customers, services (including existing minutes) and products. Give us a call on 0113 350 8230 and speak to a member of our team who will be able to advise you further on what can be brought across.

Why should I start using Salon Tracker over my trusted pen & paper?

Salon Tracker allows you to have everything in one place, increasing the salon’s efficiency. Track customers’ history and bookings electronically to ensure that you have the most accurate and secure calendar.

If you have any further questions at all, please feel free to e-mail us at info@salontracker.co.uk, check out our Chat system on our website or give us a call on 0113 350 8230.

Salon Tracker x

5 ways to increase your Salon Bookings this Autumn

With the busiest season of the year for Salon Owners coming to an end, you may be wondering what you can do to try and keep your calendar as full as possible... luckily we're here to help!

We've come up with 5 ideas that are bound to push your bookings this Autumn giving you a full calendar that you have worked so hard to achieve 

Hype yourself up

Believe it or not but you are your own biggest supporter and social media is exactly the place to show yourself off! You can use your Instagram as a portfolio to upload all your best work and your potential future customers can see just how good you are. A key tip is to tag the client you have done the treatment on so they can interact with the post and even better - comment on it telling you just how much they love it! 

I would also encourage your clients to write reviews on all your social media platforms to organically build your reputation and on Instagram make use of your highlights! Create a story with a 'questions' function on and ask for reviews on here. You can then repost every review you get and add it to your highlights so people browsing on your profile can easily access truthful reviews that people have given you and even more so will encourage them to book. Did you know that 94% of people say positive reviews make them more likely to use a business?

Another tip: Add your Salon Tracker booking link to your highlights too. You can call the highlight 'book now' then use the 'add link' function to put the link on. This can also be in your Instagram bio giving clients easy access to booking an appointment as a study found 90% of people prefer to book online rather than in person or on the phone.

Automatic follow ups

The most common mistake made in Salons is using follow-up texts incorrectly. Texting a client 2-3 days after their appointment has proven to be less successful than if you were to text your client 4-6 weeks after their appointment saying something along the lines of:

" Hi Client, it's been 6 weeks since your last hair cut, please use our online booking platform online.salontracker.co.uk/thesalon to book your next appointment! "

To make this even easier for you, Salon Tracker's effective marketing suite can do this all for you. If you create your own custom marketing campaign, you can use the filters to select 'appointment booked' and change the dates back to 6 weeks ago which will then filter out all the customers who had an appointment 6 weeks ago - convenient eh? This will then prompt the client to book an appointment again instead of remembering a few weeks after.

Use an effective referral scheme

If your clients love what you do, then why not encourage them to talk to their friends & family about your Salon and introduce a referral scheme? Lots of clients will be more encouraged to sing your praises if there is an incentive involved so why not try some of the following schemes:

- If your friend uses your Unique reference when booking their appointment both you and your friend will get 10% off your next appointment.

- Mate date! Bring your friend along for this treatment to get £5 off each.

- For every 5 friends you refer to our Salon you will get a 1 free appointment for any treatment up to £50.

Utilise google Ads

Google Ads are one of the hidden gems that aren't spoke about enough. If you utilise them properly, the function of google reviews plays an important part as well as as the functionality to book through a google ad. 

If someone is new to the area, and they google 'salons near me', it's important your Salon remains near the top as realistically, nobody is going to sit scrolling to find the Salon that is right for them. They're going to pick one from the top that has the best reviews and provides convenience such as an online booking functionality.

Salon Tracker is your Personal Assistant

Above all, Salon Tracker can act as your very own personal assistant and can do the majority of the work, without you even realising it. 

We provide free training and support to help you get the most out of the software as well as lots of help videos that are always accessible.

Our enterprise package is our most popular package and it costs just £90 per month which is less than one Full Head of Highlights per month! With this package you have Unlimited online bookings at no extra charge, the ability to take online deposits and payments with a small % fee plus much more.

If you'd like to trial our software for 2 weeks free, please leave your information by clicking this link and a member of our friendly sales team will be in touch!

Salon Tracker x

Trends 2022

It’s coming towards the end of summer so we decided this was the perfect time to do a quick roundup of some of our favorite hair and beauty trends from 2022 so far.

Clean Girl Aesthetic

One trend that has taken the internet by storm this year is the idea of a ‘Clean Girl Aesthetic’.  The clean girl aesthetic can be described as being minimal. The foundations of this trend are: glowy makeup, a strong skincare routine and the idea of a capsule wardrobe.

One of our favourite products to help achieve this glowy makeup look is the very popular Charlotte Tilbury Hollywood Flawless Filter. This product is great to use as a base for your foundation or just on its own if you’re just wanting a light coverage. Here’s a link to where you can get yours: https://bit.ly/3AQrS2r . If this price tag is a little too expensive for you, we have found some dupes which work just as well, if not better! You can get the Collection Lasting Perfection Filter Finish from Boots for just £6.49 https://bit.ly/3QV0cPj or Elf’s Halo Glow Liquid Filter https://bit.ly/3PRWTqM .

 

When it comes to Skin Care, I decided to as a few members of the Salon Tracker Team their holy grail skincare product and this is what they said.

Leah- My number one skincare product that I use every day, twice a day is the Paula’s Choice BHA Exfoliant. I use this on a cotton pad every morning and night and this helps freshen the skin and unclog pores.

Naomi- The Liz Earl cleanser has been my number one for years now. I use this to wash my face every night. Its full of natural ingredients and leaves me feeling fresh.

Ellis- My top pick for skincare is the Clinique Anti-Blemish Solutions Clarifying Lotion. This leaves me feeling moisturised for hours after I have applied it and leaves me glowy.

Christie- I love The Ordinary Niacinamide solution. I apply this every night before bed and this help balance any oils in my skin and helps prevent spots.

Having a capsule wardrobe is based on the premise of having a small wardrobe full of basics which you can mix and match into loads of different outfits. Some staples for this are: an oversized white shirt, neutral-coloured tops and bodysuits and then some wide leg jeans.

Hailey Bieber Nails

One big nail trend for summer 2020 is known as ‘Hailey Bieber Nails’. These nails use one goal of ‘Funny Bunny nail polish which is a sheer baby pink, followed by a shiny top coat and then rub some of the OPI Stay Shiny Top Coat.  This combination gives a natural look, with a bit of shimmer, perfect for summer and wedding/prom season.

Slick Back Styles

When it comes to hair styles, the stand out trend for 2022 has been slick back styles, whether that be buns, braids or ponytails. This trend is great, especially in the warmer weather as it keeps your hair off your neck and face whilst still looking stylish.  The ‘Got2B Glued’ hairspray and gel are great at slicking your hair back and keeping it there.

 

Salon Tracker x