After interviewing and speaking with many clients
about some of the biggest issues that they face as a salon owner, on
evaluation, it seems that many agreed that they would like to be able to manage
salon activity and oversee their businesses from home.
And so, having said this, earlier this year we took
this advice on board and introduced a new feature for multiple salon owners, allowing
them with the capability to oversee each salon site from a business ‘headquarters’. However, we then thought that if this is required
by larger businesses, it could work for smaller businesses too, just in the fact
that it will make the management of the salon easier for all business owners if
they have out-of-office access. So, we have since expanded on the HQ feature by
now providing salon owners, at any salon level, to be able to access salon
happenings from the comfort of their own home.
Benefits of the “Home View & HQ features” are:
-The ability for salon owners to view business
reports, such as daily takings and stock checks
-Track cash flow and retail sales undertaken by each staff
login
-Accurately track KPI’s
-Monitor staff shift patterns
All of this can be accessed whilst absent from the
salon, meaning that salon security is evidently improved as the software will
track all transactions carried out by each employee login, meaning mistakes or malicious behaviors cannot
be covered up. Due to our software also having the ability to link up with an
electronic fingerprint reader, this means that client and staff activity is
accurately logged on the system and is available in report format. Staff rota reports
generated from the fingerprint clock-in and out method will track the duration
of staff shifts, also highlighting lateness, in which a salon owner can also follow
up on their return to the salon.
A second gripe that we discovered for many was that
regular clients or perhaps even friends would contact salon owners on their mobile
for a last min appointment. This is all
well and good if it is a loyal client whom has been used to being able to do
this for some time, however the downside to this is, whilst salon owners want
to provide the best service that they can to long-standing customers, this
could be happening on their day off or, would be inconveniently late at night. Benefits of the Home view feature means that
these appointments can now be updated live from home, including the management
of other customer details, meaning that the salon owner 1. Doesn’t have to be present at the salon and 2. If they aren’t present in the salon they aren’t having to then
phone up their technicians to alter bookings.
HQ
and the Home-View features are part of Salon Tracker’s Enterprise software
package, which also includes Online Booking facilities and a Mobile Web App. The Enterprise package can be purchased for
less than £25 per week with no other upfront fees and includes FREE support.
Some of you who have our Enterprise package at the moment may already
use our current ‘Site-View’ feature, in which this has provided salon owners
with a resource to view calendars and reports from a tablet or mobile device for some
time now. It is as the demand for
owners’ being able to access all areas of the system on their days’ off has
increased that we decided to develop the ability for them to do so from home. We
just wanted to provide salon owners with the peace of mind that their business
was running smoothly in their absence and we hope that our new feature provides
that peace of mind for them.
If this sounds like it will
benefit your salon, why not get in touch with us and request your FREE 2 week
trial.
Salon
Tracker x
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