Enhance Customer Experience and Security with Our New QR Code Scanner!

Are you ready to take your salon's customer experience to the next level? Then look no further than our latest innovation – the QR code scanner available soon for only £99 + VAT! Designed to streamline booking processes and enhance security, our QR code improves the way you manage appointments and interact with clients.

How does it work? It's simple yet incredibly effective. Through your customer's online booking profile, they will have their own customisable QR code. This unique code can be used in-store with our scanner. Once scanned, it automatically pulls up the customer's client card, providing you with instant access to their booking history and preferences.

Need more convincing? These are the ways our QR scanner will upgrade your salon.

Effortless Booking Management: Say goodbye to manually searching for client records or searching for bookings. With just a scan, you can access all the information you need to manage appointments seamlessly. Whether you need to add a new booking or edit an existing one, it's all right there at your fingertips.

Enhanced Security: Protecting client information is important in all salons. Our QR code scanner adds an extra layer of security by ensuring that only the authorised account can access client data. Plus, with each customer having their own unique QR code, the risk of wrong services being put on someone else’s account or others services being used is significantly reduced.

Time-Saving: Time is precious, especially in a bustling salon environment. By streamlining the booking process, our QR code scanner helps you save time and serve more clients efficiently. Spend less time on administrative tasks and more time doing what you love – making your customers look and feel fabulous! 

If you would like any more information on this feature or would like to book in for a free demonstration and two week trial then please do not hesitate to get in touch on 01133508230 or enquire here: https://www.salontracker.co.uk/freetrial

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T-Max and Sigma integration using Salon Tracker

Choose our Professional or Enterprise package to be able to use our T-max and Sigma integration feature!

Fed up of tokens or the front desk full of paper cards? By having a T-max manager to control your beds you can stop, start, reset or transfer minutes on the sunbeds from the shop computer and saves time by letting go of the tedious cards and tokens.

This works by plugging your timer manager into the PC using a USB to serial cable. With this you can send tanning minutes straight through to the sunbed from your PC. This reduces work load, and also makes it easier to track how many minutes each bed has done for when you need to retube your beds! This feature also lets you set bespoke, dress down and cool down times for your beds. 

Please note:

If you are an existing customer who uses our T-max integration, we recommend first turning on your beds, then your T-max box and finally your Salon Tracker on a morning. This will help to connect the T-max to the Salon Tracker correctly.

If you have issues with your T-max connecting then please refer to our help guides on our website or give us a call on our support line 0113 350 8230 and one of our team will be able to help. Our customer support opening times are Monday - Friday, 9:00 - 5:00.

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New Feature: Online Chat

We have exciting news! With our new update, online chat is available straight from your desktop as well as from the Salon Tracker application.

At Salon Tracker, we are always striving to create a seamless experience for our customers, and with the advancement of technology comes the advancement of Salon Tracker, with online chat.

Online chat is a great way to contact us for any questions or support that you may need! Our trained technical team monitor the chat during our working hours, making sure to answer any queries that you may have! Since it launched, the online chat has been successful at quickly resolving any questions that you may have, meaning that you can focus your attention on your customers!

As the busy season begins, you may find yourself too busy to be on the phone, so you may want to just drop a message in the chat, making it easier for you to continue serving your customers, keeping them happy.  You can even use our online chat through your smartphone by going to our website and clicking the chat icon, making it easier than ever.

Studies show that 63% of consumers prefer using online chat as a channel of support communication. Online chat is a more convenient way for you to get in touch with us, with fast response times so that you won't need to wait on hold! Having the messages written out can help with having a better understanding the information given, resolving your query faster and more efficiently!

If the online chat icon does not appear on your desktop or in the help section in Salon Tracker, please contact us to update your software.

If you haven't tried our online chat already, try it next time!

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5 Essential Tips for Running a Successful Salon

Running a successful salon requires more than just technical skills – it’s about creating a great experience for your customers and effectively managing your business. 

Here are five key tips to help you thrive in the salon industry!

Invest in trained staff

Your staff are the face of your salon. Hiring trained professionals not only ensures quality services but also boosts your confidence in what your salon offers. Clients appreciate expertise and professionalism, so investing in skilled staff members is crucial for building trusty and loyalty.

 

Utilise Strategic Marketing

 In order to attract new clients and retain existing ones, effective marketing is essential. Use various marketing strategies to promote your services, including special promotions and offers. Utilise social media, SMS and email campaigns to expand your reach and keep your salon top of mind.

 

Stay Organised with Salon Tracker

Managing bookings, appointments, and client information can be overwhelming without the right tools. Implement a salon management software like Salon Tracker to streamline operations. This software helps you to stay organised, manage schedules efficiently, and maintain client records seamlessly.

 

Define your USP

What sets your salon apart from the competition? Identify your USP – whether it’s a personalised service, unique ambiance, eco-friendly products, or exclusive treatments. Highlight this USP in your marketing efforts to attract clients who resonate with your salon’s unique offerings.

Create a Welcoming Atmosphere

The ambiance of your salon significantly impact the overall customer experience. Ensure your salon is clean, well-maintained, and has a welcoming atmosphere. Pay attention to details like lighting, music, and decor to create a relaxing and enjoyable environment for your clients.

Implementing these tips will not only enhance your salon's reputation but also contribute to the growth and success of your business. By focusing on professionalism, effective marketing, organisation, differentiation, and customer experience, you'll be well-positioned to thrive in the competitive salon industry.

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USB Backup and Benefits of Data Stored on the Cloud

This blog will discuss the benefits of USB backup and cloud data storage, to protect important customer data and reduce chances of data loss.

USB Backup

For customers on our Standard and Professional package we highly recommend backing up your Salon Tracker using a USB memory stick that goes into the back of the PC. At the end of the day, you can select the option to back up your data to a removable drive. We encourage you to back up your data every night from Salon Tracker including your customer details, minutes, purchase history and more as it will ensure safety of your data for if your computer is stolen, broken or crashes. We also recommend selecting to save your data to a local drive, again for security purposes and keeping your customers' data stored safely. With the data saved our Salon Tracker team would be able to export this data onto a new PC or laptop safely if an issue were to occur.

Enterprise Cloud Backup 

Our Enterprise customers have access to the Salon Tracker Cloud Storage. With this feature your data will be backed up every time Salon Tracker is shut down without an external device plugged in (memory stick). In order to do this the Sync Data Online option must be ticked when closing Salon Tracker . This ensures that in the case of anything happening to your PC or laptop Salon Tracker will have all your data saved in the cloud making the data transfer to a new PC seamless.

How Salon Tracker can work for your College

With the busy days of learning and teaching at a beauty college, keeping track of appointments without proper organisation just adds to that stress. Salon Tracker is an easy to use management software to simplify booking appointments as well as keeping track of customers’ booking history and more!

The Salon Tracker software works great for colleges, with features like multiple calendars, user permissions and advanced reports, it’s flexible to your needs. We offer completely free set-up and unlimited free support, with our phone lines and online chat available 9-5 Monday-Friday. The system is intuitive to use, but there are also help videos to assist you along the way, especially whilst first getting used to it!

Multiple Calendars

Managing multiple calendars allows you to easily differentiate between level 2 and level 3 students, having them on a separate tab for different booking calendars. This simplifies the booking process so that anyone can do it!

User Permissions and Secure Shell

Let students get the full experience of what it’s like to work in a salon by having them book the appointments using Salon Tracker. Control what they can have access to so that you can be confident that they are using the system correctly! With secure shell, you can block access on the computer for anything other than Salon Tracker to ensure that this is the only thing the computer is being used for.

Advanced Reports

With over 40 reports, you can see many different breakdowns of your sales! From a simple cashing up, to full product analysis, there’s a report for all of your needs. Teach students how to recognise popular times and get them involved in SMS and email marketing so they can learn not only the skills of the treatments, but also business skills!

Siteview

Unlimited access to view reports, calendar and more from any device means that your finance team can get the information they need, without interrupting you on the reception computer! Siteview can be accessed from multiple devices at any time, with different logins and access for each account. This means that each login can have access only to the information that they need!

Customised Pricing

Sometimes you may need to customise the prices of your services for example if it is a hair service where the price may differ for every service, you can alter the price of the service for every transaction and, as always, you can set this so that only specific users can access this. 

We hope that you found this blog useful! If you would like to know more about our other amazing features, please give us a call on 0113 350 8230 or fill out our enquiry form and we will be in touch > Free Trial - Salon Tracker

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The Rise of Natural Beauty

In the business of our daily lives, it's easy to get caught up in all our responsibilities and forget to take care of ourselves. However, carving out time for self-care is essential for maintaining our physical, mental, and emotional well-being. And what better way to pamper yourself than with a rejuvenating spa day, complete with protective hair styles and makeup that doubles as skincare? Let's dive into the ultimate self-care guide to help you look and feel your best from head to toe.

A spa day offers the perfect opportunity to unwind and recharge both your body and mind. Whether you choose to visit a professional spa or create your own at home, there are countless ways to indulge in relaxation and self-care.

Start by drawing a warm bath infused with essential oils or bath salts to soothe tired muscles and promote relaxation. Light some candles, play soft music, and sink into the blissful tranquillity of your own personal sanctuary.

Treat your skin to a luxurious exfoliation session to reveal a radiant complexion underneath. You can use a gentle scrub or opt for a DIY mask made from natural ingredients like honey, oats, and yogurt for a spa-worthy glow.

Finally, don't forget to nourish your body from the inside out by staying hydrated and enjoying healthy snacks like fruits, nuts, and herbal teas throughout the day. After all, self-care is about nourishing your whole being, not just your external appearance.

While indulging in self-care, it's essential to show your hair some love too. Protective hair styles not only shield your strands from environmental damage but also provide the perfect deep conditioning treatments and hair masks hair styles.

Consider opting for hairstyles like braids, twists, or buns that keep your hair tucked away and protected from harsh elements like sun exposure and pollution. These styles not only look chic but also help maintain moisture and prevent breakage, promoting healthy hair growth in the long run.

To take your hair care routine to the next level, incorporate nourishing hair masks into your spa day ritual. Choose products rich in natural oils, such as coconut oil, argan oil, or jojoba oil, to hydrate and revitalize your locks from root to tip.

Incorporating makeup into your skincare routine may seem counterintuitive, but with the right products, you can enhance your natural beauty while nourishing your skin at the same time.

Start by prepping your skin with a hydrating primer infused with skincare ingredients like hyaluronic acid. Then, opt for lightweight, breathable formulations like tinted moisturizers or BB creams that provide coverage while allowing your skin to breathe.

When choosing makeup products, look for formulations enriched with antioxidants, SPF, and other skin-loving ingredients to protect and nourish your skin throughout the day. Mineral-based powders can help absorb excess oil and shine without clogging pores, while creamy blushes and highlighters add a healthy, dewy glow to your complexion.