The Best Kept Salon Secrets!

You're probably wondering what these secrets are... and why you don't know them already. 

The thing is, although salons are very similar in what they do, they can be very different in how they do things. Therefore what works well for some may not for others, so we've spoken to a number of salons and gathered together just what it is that they think keeps their salon busy regardless of how small or big a thing it is...

• Treat being a stylist/ therapist/ beautician as your hobby and not your job!

When your job is all about making someone look and feel good about themselves you begin to get the same feeling. If you do it for fun, your 'job' actually turns into something to look forward to every day. Having that passion for your job will reflect in how your work looks and how your clients react. This goes both ways though and if you treat your job as a chore then that will show too. The brighter you make work feel, the more likely a customer is to book again!

• Accepting the ups and the down's as a learning curve rather than a set-back

Learning to deal with the downs of a salon as a learning curve not a set-back is the best decision you could make. For example, if you have an unusually quiet period in Summer... why could that be? Did you do enough marketing? Did you remind clients to re-book after 6 weeks? If not, instead of dwelling on it, why not make use of the quiet time? Send out a marketing campaign from your Salon Tracker marketing suite offering 20% off treatments for the week. Or, why not focus on your social pages and put some offers on there? Business will be booming again all because you were proactive rather than dwelling on a setback.

Finally...

• Salon Software i.e. Salon Tracker!

If you're still running your salon with endless paper cards for your tanning beds and messy hair and beauty diary's with pages ripped out and words that have been tried to be erased whilst sending your appointment reminders manually from your own phone... then it's time to move on. Our users say using our software has saved them time and gives them more hours in the day. This means they have no compromise on personal time and they can invest the extra time in the salon.

Salon Tracker boasts many features and is always improving the software based on user needs and feedback. Features include, SMS appointment reminders and marketing suite, extensive business reports and charts, re-book reminders and more.

To get your FREE demo and trial go to https://www.salontracker.co.uk/FreeTrial.aspx to have your salon turned around!

If you have any other questions or queries then please get in touch with us via, info@salontracker.co.uk or call 0113 350 8230 between the hours of 9am and 5pm

Thanks for reading!

Salon Tracker Team

A Guide on how to add in your Services on Salon Tracker

 Want to know how to add in new courses? new beauty treatments? new offers?

Well this blog will give you a step by step guide on how you can do just that... So read on to find out!

First you need to head to the 'Management' tab on Salon Tracker (for access to this you need to be logged into Administrator)

    

    Then select the 'booking services' tab

Then select 'Tanning' and the '+' to add your new category in... If you are adding into an existing category just select this (e.g. courses)

Then type in the description you want for your category (e.g. offers) and select ok to save this.

Then select the new category tab (e.g. offers)

Then select 'Add'

Now you can add in the information you need!

So in 'Description' you can add in the name of your offer.

In 'Retail Price' you can add in the price you are selling it for.

For example here you can see the offer is '60 Minutes + 10 Minutes free' and the price is '£40'

Then select the 'Service' tab

Here you can add in the 'Duration' of the service. so in this case it would be 70 Minutes (60 minutes + 10 minutes free = 70 minutes)

If you want to add an expiry period select the drop down on 'Expiry Period' and add in what you want (e.g. 1 year)

Then click save and this will add your service!

    

The service will then show when booking your customers in!

     

For Beauty you can do the same thing and add in your description (e.g. 5 nails + 1 free)

    

Then, in the services tab similarly to tanning you can add in the duration of the treatment e.g. 90 minutes, AND also the pack quantity.

For just 1 appointment you can put the pack quantity as 1. 

In this case as it's 5 nail appointments and 1 free, the pack quantity would be 6!

I hope this blog has helped you with how you can add in your services! We do also offer free support and training with our system so if you wish to get assistance or know how to do more on Salon Tracker then just give us a call on 0113 350 8230 or drop us an email at info@salontracker.co.uk

Salon Tracker x

Salon Trackers' HQ Feature

Are you a multi-site salon owner struggling to manage all your locations effectively? Salon Tracker HQ is the solution you've been waiting for. This enterprise feature, gives you access to your salon management system from your personal laptop. With Salon Tracker HQ, you can seamlessly manage all aspects of your business from anywhere, enjoying the same functionality and accessibility as if you were on-site. Say goodbye to the limitations of being in one place at a time and embrace the future of salon management with Salon Tracker HQ at just £60 per month on top of your Enterprise subscription. 

In this blog i will break down the  main benefits of the HQ feature and how it can you and your business thrive.

What is the HQ Feature?

The HQ feature from Salon Trackers is designed for salon owners who want location freedom while still being in control of their different salon sites. This innovative tool allows you to access your salon's system from your personal laptop, giving you the freedom to manage your salon from anywhere at any time. Whether you're at home, traveling, or simply away from the salon, you can stay connected and in control.

Real-Time Updates

The HQ feature provides real-time updates, so you're always in the loop. You'll have instant access to your salon's data, including appointment schedules, client information, and sales reports. This ensures you can make informed decisions quickly and efficiently, without any delays.

Enhanced Client Experience

When you can manage your salon from anywhere, your clients benefit too. Faster response times to appointment requests, streamlined booking processes, and the ability to manage last-minute changes with ease all contribute to a superior client experience. Happy clients mean repeat business and glowing reviews.

Security You Can Trust

We understand that security is a top priority when it comes to managing your salon's data. The HQ feature employs state-of-the-art encryption and cloud based back up ensuring you and your customers data is safe and secure 24/7.

Easy to Use

Salon Trackers' HQ feature is the exact same as it is in store so the user interface stays consistent. It's designed to give you the accessibility and freedom as an owner while keeping the tech hassle down to a minimum as we appreciate your time is precious.

Thank you for reading about the capabilities of Salon Tracker HQ! If you're ready to enhance your salon management and enjoy the flexibility of remote operation, please get in touch to upgrade your package or add it on to your current one.

Here’s to taking your salon business to new heights!

Assistance or inquiries, call-0113 350 8230 or email-info@salontracker.co.uk.

Feature of the Month: Siteview

In the fast-paced world of salon management, keeping track of bookings, monitoring business performance, and staying connected with your team is crucial for success. Enter Salon Tracker Siteview – the revolutionary platform that brings the heart of your salon operations right to your fingertips. With Siteview, you can view your booking calendar, access detailed reports, and manage a comprehensive dashboard from your phone or any home device. Here's how this game-changing tool can transform the way you manage your salon.

Stay on Top of Your Booking Calendar

One of the biggest challenges for salon owners is managing appointments effectively. With Salon Tracker Siteview, you can:

• Access Your Calendar Anywhere, Anytime: Whether you're at home, on the go, or even on holiday, you can easily check your booking calendar from your smartphone, tablet, or computer. This ensures you’re always in the loop with your salon’s schedule.
• Real-Time Updates: Any changes made to the calendar, whether by staff or clients, are updated in real-time. This means you can see cancellations, new bookings, and schedule adjustments as they happen.

Comprehensive Reporting at Your Fingertips

Understanding your salon’s performance is key to making informed business decisions. Salon Tracker Siteview offers robust reporting features that allow you to:

• Generate Detailed Reports: From daily earnings to monthly performance metrics, Siteview provides a variety of reports that give you a clear picture of your salon’s financial health, all from the convenience of your phone!
• Monitor Key Performance Indicators (KPIs): Track essential KPIs such as minutes used, staff commission and deleted bookings. These insights help you identify areas of improvement and growth opportunities.

A General Dashboard for Holistic Management

The dashboard is the central hub of Salon Tracker Siteview, providing an overview of your salon’s operations. Key features include:

• Real-Time Overview: See at a glance how many bookings are scheduled, how many service minutes have been used, and daily takings. This real-time overview helps you stay on top of salon activities even when you're not physically present.
• Client Management: Access client profiles, view appointment histories, and contact details, all in one place!

Benefits of Using Salon Tracker Siteview

Convenience and Flexibility

With Salon Tracker Siteview, you’re no longer tied to your salon’s physical location to manage your business. This flexibility allows you to respond to issues promptly and keep operations running smoothly, no matter where you are.

Enhanced Productivity

By streamlining appointment management, reporting, and overall salon operations, Siteview frees up more time for you and your staff to focus on delivering exceptional services to your clients.

Data-Driven Decisions

With comprehensive reporting and KPI tracking, you can make informed decisions based on real data, leading to better business strategies and improved financial health.

Salon Tracker Siteview is more than just a tool; it’s your digital assistant in salon management. By providing access to your booking calendar, detailed reports, and a holistic dashboard from any device, it empowers you to manage your salon efficiently and effectively, even when you’re not there. Embrace the future of salon management with Siteview and watch your business thrive.

For more information about how you can gain access to Salon Tracker Siteview and all of its features, contact our sales team on 0113 350 8230, or use the online chat available on our website!

Salon Tracker x

Online Bookings Customisation with Salon Tracker

Did you know that we can customise your online bookings page?

On our Enterprise package you get access to your online bookings page where customers can book in their tanning, beauty and hair appointments. This feature helps you attract more business even when you are closed!

What's more, you can also set up online payments with this feature, meaning you can make money outside your opening hours, keeping both you and your customers happy!

Once you have your online bookings page created, we can customise this to suit your salon!

 

If you are on our Enterprise package and your online page currently looks like this:

 

And you want it to look a bit more like this:

 

Then let us know! 

Whether that be adding a colour scheme, colourful background, your logo, or all of the above! Let customers KNOW that it’s your salon with a quick customisation done for free by the Salon Tracker team.

Just contact us on 0113 350 8230 to find out more on how we can customise your online page.

If you are currently on our Standard or Professional package and interested in this feature contact us to get upgraded to our Enterprise package for just £90 + VAT! Just give us a call on 0113 350 8230 or drop us an email at info@salontracker.co.uk.

Salon Tracker x

Remote Assistance and Support guide

Salon Tracker- Remote Assistance and Support guide

This blog will take you through the quickest way to access remote assist, a key factor in the software to allow us to efficiently assist you, as well as other helpful features you may not know about.

 

Connecting through the website

If it's your first time connecting then you'll have to go through the website - Home - Salon Tracker

1.     Hover over the resources tab in the top right and click remote assistance.

2.     The screenconnect.client file will download

3.     Open this file and allow changes to device

4.     It may ask you to enter your name, just enter your salon name

5.     You will be connected up and one of the Salon Tracker team name will pop up at the top of the screen saying 'your screen is being controlled by x' 

Connecting on Salon Tracker (help section & desktop app)

If you already have the software installed, there are 2 ways to connect to Remote Assistance

1. The Desktop app, as pictured below. When you download Salon Tracker, the Remote Assistance application will be installed. This is a quicker way to connect us, as it doesn't require you to go on to the software. An example is if your license runs out and you can't access the system we would need you to open that application.

2. Remote Assistance in the software. Go to the help section, (bottom feature on the far left with the question mark). Then click Remote Assistance under the support tab, this will then bring a pop up to download screen connect client, which is a one-time download, after that you should be able to connect as normal, enter your name as well as allow changes to device.

 

Support Chat

A great alternative if our lines are busy or if your issue is just a quick question, then you can utilise the support chat, as we will reply in just a few minutes. You can access this either on the help section under support or the desktop app for support chat (pictured below).

Salon Tracker Help Section

Finally, the help section has loads of tutorial videos for each feature, and are on average 60-140 seconds long. These are a great alternative for help and training when outside of our support hours.

 

Thanks for reading! As always we suggest that you try and learn from your own mistakes and utilise all the help already there for you as there may be times where our support line is busy. Please let us know if you would like any help features added or a video tutorial added that isn’t available.

Salon Tracker x 

Our Favourite Tanning Creams!

 It’s that time of year when busy season in tanning salons is underway and we thought what better to write this week’s blog around than our favourite tanning accelerators. It’s no secret that the best way to tan using sunbeds is with a cream so we spoke to our friends at BLISS and also a few members of the Salon Tracker team to discuss their favourite tanning creams and this is what they said.

We spoke to Mark over at Bliss to see what are this seasons must have tanning creams. Bliss LTD is the ultimate ‘one stop shop’ for everything tanning related in the UK and are the leaders in everything from UV lotions to all other tanning accessories.

One range that Mark mentioned was their ‘bestselling line to date’ was the Pro Tan Beaches and Crème range. This range has many different types of tanning lotion to suit all tanners no matter what their skin type. This makes it the perfect range for all sorts of salons to make sure all types of customer needs are met!

One favourite for Ellis, our senior accounts executive, is the Fiesta Sun ‘Pure Grapeness’.  Ellis has tried many different tanning lotions, many of which had great results but this one stands out due to the incredible smell. All of us in the office can attest to this smelling great as she often returns to the office after her lunchtime sunbed!

Mia, one of our business executives here at Salon Tracker, says her favourite is the trusty White 2 Bronze Pomegranate. This is another product which has a really nice smell and also helps you get a deeper tan much quicker than if you were to forgo a cream. This has been a firm favourite of Mia’s for years and no matter what other creams she tries she always seems to go back to this one!

 For some more information on the creams mentioned in this blog or for some expert advice visit Bliss’ website www.blissdirect.co.uk

If you interested in getting booked in for a free trial of Salon Tracker software just enquire here: www.salontracker.co.uk/freetrial

Salon Tracker x