New Feature: Online Chat

We have exciting news! With our new update, online chat is available straight from your desktop as well as from the Salon Tracker application.

At Salon Tracker, we are always striving to create a seamless experience for our customers, and with the advancement of technology comes the advancement of Salon Tracker, with online chat.

Online chat is a great way to contact us for any questions or support that you may need! Our trained technical team monitor the chat during our working hours, making sure to answer any quer
ies that you may have! Since it launched, the online chat has been successful at quickly resolving any questions that you may have, meaning that you can focus your attention on your customers!

As the busy season begins, you may find yourself too busy to be on the phone, so you may want to just drop a message in the chat, making it easier for you to continue serving your customers, keeping them happy.  You can even use our online chat through your smartphone by going to our website and clicking the chat icon, making it easier than ever.

Studies show that 63% of consumers prefer using online chat as a channel of support communication. Online chat is a more convenient way for you to get in touch with us, with fast response times so that you won't need to wait on hold! Having the messages written out can help with having a better understanding the information given, resolving your query faster and more efficiently!

If the online chat icon does not appear on your desktop or in the help section in Salon Tracker, please contact us to update your software.

If you haven't tried our online chat already, try it next time!

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5 Essential Tips for Running a Successful Salon

Running a successful salon requires more than just technical skills – it’s about creating a great experience for your customers and effectively managing your business. 

Here are five key tips to help you thrive in the salon industry!

Invest in trained staff

Your staff are the face of your salon. Hiring trained professionals not only ensures quality services but also boosts your confidence in what your salon offers. Clients appreciate expertise and professionalism, so investing in skilled staff members is crucial for building trusty and loyalty.

 

Utilise Strategic Marketing

 In order to attract new clients and retain existing ones, effective marketing is essential. Use various marketing strategies to promote your services, including special promotions and offers. Utilise social media, SMS and email campaigns to expand your reach and keep your salon top of mind.

 

Stay Organised with Salon Tracker

Managing bookings, appointments, and client information can be overwhelming without the right tools. Implement a salon management software like Salon Tracker to streamline operations. This software helps you to stay organised, manage schedules efficiently, and maintain client records seamlessly.

 

Define your USP

What sets your salon apart from the competition? Identify your USP – whether it’s a personalised service, unique ambiance, eco-friendly products, or exclusive treatments. Highlight this USP in your marketing efforts to attract clients who resonate with your salon’s unique offerings.

Create a Welcoming Atmosphere

The ambiance of your salon significantly impact the overall customer experience. Ensure your salon is clean, well-maintained, and has a welcoming atmosphere. Pay attention to details like lighting, music, and decor to create a relaxing and enjoyable environment for your clients.

Implementing these tips will not only enhance your salon's reputation but also contribute to the growth and success of your business. By focusing on professionalism, effective marketing, organisation, differentiation, and customer experience, you'll be well-positioned to thrive in the competitive salon industry.

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USB Backup and Benefits of Data Stored on the Cloud

This blog will discuss the benefits of USB backup and cloud data storage, to protect important customer data and reduce chances of data loss.

USB Backup

For customers on our Standard and Professional package we highly recommend backing up your Salon Tracker using a USB memory stick that goes into the back of the PC. At the end of the day, you can select the option to back up your data to a removable drive. We encourage you to back up your data every night from Salon Tracker including your customer details, minutes, purchase history and more as it will ensure safety of your data for if your computer is stolen, broken or crashes. We also recommend selecting to save your data to a local drive, again for security purposes and keeping your customers' data stored safely. With the data saved our Salon Tracker team would be able to export this data onto a new PC or laptop safely if an issue were to occur.

Enterprise Cloud Backup 

Our Enterprise customers have access to the Salon Tracker Cloud Storage. With this feature your data will be backed up every time Salon Tracker is shut down without an external device plugged in (memory stick). In order to do this the Sync Data Online option must be ticked when closing Salon Tracker . This ensures that in the case of anything happening to your PC or laptop Salon Tracker will have all your data saved in the cloud making the data transfer to a new PC seamless.

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How Salon Tracker can work for your College

With the busy days of learning and teaching at a beauty college, keeping track of appointments without proper organisation just adds to that stress. Salon Tracker is an easy to use management software to simplify booking appointments as well as keeping track of customers’ booking history and more!

The Salon Tracker software works great for colleges, with features like multiple calendars, user permissions and advanced reports, it’s flexible to your needs. We offer completely free set-up and unlimited free support, with our phone lines and online chat available 9-5 Monday-Friday. The system is intuitive to use, but there are also help videos to assist you along the way, especially whilst first getting used to it!

Multiple Calendars

Managing multiple calendars allows you to easily differentiate between level 2 and level 3 students, having them on a separate tab for different booking calendars. This simplifies the booking process so that anyone can do it!

User Permissions and Secure Shell

Let students get the full experience of what it’s like to work in a salon by having them book the appointments using Salon Tracker. Control what they can have access to so that you can be confident that they are using the system correctly! With secure shell, you can block access on the computer for anything other than Salon Tracker to ensure that this is the only thing the computer is being used for.

Advanced Reports

With over 40 reports, you can see many different breakdowns of your sales! From a simple cashing up, to full product analysis, there’s a report for all of your needs. Teach students how to recognise popular times and get them involved in SMS and email marketing so they can learn not only the skills of the treatments, but also business skills!

Siteview

Unlimited access to view reports, calendar and more from any device means that your finance team can get the information they need, without interrupting you on the reception computer! Siteview can be accessed from multiple devices at any time, with different logins and access for each account. This means that each login can have access only to the information that they need!

Customised Pricing

Sometimes you may need to customise the prices of your services for example if it is a hair service where the price may differ for every service, you can alter the price of the service for every transaction and, as always, you can set this so that only specific users can access this. 

We hope that you found this blog useful! If you would like to know more about our other amazing features, please give us a call on 0113 350 8230 or fill out our enquiry form and we will be in touch > Free Trial - Salon Tracker

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The Rise of Natural Beauty

In the business of our daily lives, it's easy to get caught up in all our responsibilities and forget to take care of ourselves. However, carving out time for self-care is essential for maintaining our physical, mental, and emotional well-being. And what better way to pamper yourself than with a rejuvenating spa day, complete with protective hair styles and makeup that doubles as skincare? Let's dive into the ultimate self-care guide to help you look and feel your best from head to toe.

A spa day offers the perfect opportunity to unwind and recharge both your body and mind. Whether you choose to visit a professional spa or create your own at home, there are countless ways to indulge in relaxation and self-care.

Start by drawing a warm bath infused with essential oils or bath salts to soothe tired muscles and promote relaxation. Light some candles, play soft music, and sink into the blissful tranquillity of your own personal sanctuary.

Treat your skin to a luxurious exfoliation session to reveal a radiant complexion underneath. You can use a gentle scrub or opt for a DIY mask made from natural ingredients like honey, oats, and yogurt for a spa-worthy glow.

Finally, don't forget to nourish your body from the inside out by staying hydrated and enjoying healthy snacks like fruits, nuts, and herbal teas throughout the day. After all, self-care is about nourishing your whole being, not just your external appearance.

While indulging in self-care, it's essential to show your hair some love too. Protective hair styles not only shield your strands from environmental damage but also provide the perfect deep conditioning treatments and hair masks hair styles.

Consider opting for hairstyles like braids, twists, or buns that keep your hair tucked away and protected from harsh elements like sun exposure and pollution. These styles not only look chic but also help maintain moisture and prevent breakage, promoting healthy hair growth in the long run.

To take your hair care routine to the next level, incorporate nourishing hair masks into your spa day ritual. Choose products rich in natural oils, such as coconut oil, argan oil, or jojoba oil, to hydrate and revitalize your locks from root to tip.

Incorporating makeup into your skincare routine may seem counterintuitive, but with the right products, you can enhance your natural beauty while nourishing your skin at the same time.

Start by prepping your skin with a hydrating primer infused with skincare ingredients like hyaluronic acid. Then, opt for lightweight, breathable formulations like tinted moisturizers or BB creams that provide coverage while allowing your skin to breathe.

When choosing makeup products, look for formulations enriched with antioxidants, SPF, and other skin-loving ingredients to protect and nourish your skin throughout the day. Mineral-based powders can help absorb excess oil and shine without clogging pores, while creamy blushes and highlighters add a healthy, dewy glow to your complexion.

Stepover x Salon Tracker Software

The success story of digitalisation in beauty, spa & hair salons with Salon Tracker Ltd and StepOver is an impressive example of how innovative technologies can optimise the workflow and increase the efficiency of companies.

The desktop and laptop-based salon management solution from Salon Tracker is used in many stores to make everyday tasks easier. This includes, for example: saving time as salon owners and their employees will no longer need to keep paper records for their clients, increasing security with local and cloud backups of customer data and building profits with features such as online booking and payments, meaning salon customers can book and pay for their services 24/7!

One challenge that existed, however, was the large number of paper documents such as terms and conditions or disclaimers that still had to be signed by customers on paper. Salon Tracker recognised this and approached StepOver to integrate a digital signature solution into their software solution. This was the start of a successful collaboration.

With the implementation of StepOver’s duraSign Pad Brilliance, tedious paperwork has become redundant. Documents can be signed electronically and managed seamlessly in the Salon Tracker software. For example, customers no longer receive a hard copy of the terms and conditions. They can conveniently view them directly on the signature pad and approve them with their signature. This not only saves printing costs, but also a lot of time for the salon teams - there is no need for time-consuming scanning and archiving of signed documents for compliance and auditing.

The seamless integration of the StepOver solution into the Salon Tracker software provides a smooth signing experience. The sleek design of the StepOver pads perfectly matches the aesthetics of the Salon Tracker Point of Sale (POS). The simple installation made it easy for Salon Tracker to support the StepOver pads. The success was obvious. Within a very short time, the solution was adopted by customers in large numbers.

“We would definitely recommend StepOver to other companies, as the feature has been so seamless and successful for our clients, the customers' signature clearly transfers on to their disclaimers - so this is a great solution for obtaining information.”
- Leah Cave (Senior Sales and Marketing Executive at Salon Tracker)

In the future, Salon Tracker plans to expand the types of documents that can be signed on the signature pads to further increase the benefits of this seamless solution. This includes, for example, consultation forms or treatment waivers.

The StepOver signature pad has established itself as an integral part of Salon Tracker's success by providing an efficient, modern and aesthetically pleasing way to capture client information. Overall, the partnership between Salon Tracker and StepOver has not only saved time and resources, but has also set a new standard for elegance and efficiency in the beauty, spa & hair industry. To learn more about the Salon Tracker software, click here. To learn more about StepOver and their electronic signature solutions, click here.

Salon Tracker’s Marketing Features

Sending out campaigns couldn’t be easier with our marketing suite on Salon Tracker! 

We have a variety of templates which you can use, as well as 20 marketing filters and even the option to create your own. It’s as simple as selecting the template, editing your message and clicking send!

 Now you might be thinking to yourself why would I need to do this?

Well… Marketing campaigns are a great way to boost your business. Sending out offers to customers is a great way to entice them to come into your salon and ultimately increase your profits!

 

A great example of this is our ‘Customers who haven’t visited in a while’ template. This campaign filters through customers who haven’t come to your salon for a while and invites them to come in for a treatment with a discount. 

An example of how the pre-filtered campaign would look is:

Hi <<Forename>

You are missed! All appointments booked before [ENTER DATE] will receive [ENTER DISCOUNT] discount.

<<CompanyName>> <<CompanyTel>> T&Cs Apply

We also have an option on Salon Tracker to schedule your campaigns to be sent out. This is great for if you are wanting a campaign sending out whilst you're away or if you want to plan ahead and be prepared!

For example if you were wanting to send out a bank holiday campaign you could use our summer sale campaign template and edit it to say:

Hi <<Forename>>

We are offering a free [ENTER VALUE] voucher with every booking made this week, which will be redeemable on bank holiday Monday!

<<CompanyName>> <<CompanyTel>> T&Cs Apply

It is also important to think about when is best to send out your marketing campaigns. Using our reports feature on Salon Tracker can help you with finding the best time to send out your campaigns.

For example, by using our Sales by Hour report you can see which times are quieter and use the marketing feature to increase your sales in these periods. Sending out a marketing campaign with an offer during quieter periods may give your customers the incentive to come in.

If you would like to know more about our marketing suite, or any of our features then just give us a call on 0113 350 8230 or drop us an email at info@salontracker.co.uk

One of our team would be happy to help with any questions you might have!

Salon Tracker x