Deferred Beauty Salon Re-opening, Leicester and Aberdeen Lockdown

Hi Everyone,

Hope you are all still keeping well!

So another little update from us (Feel like we've been doing a lot of those recently!)

So unfortunately, we received the news that the reopening of contact-service beauty salons was deferred for a further fortnight from the 1st August, and we were given 15th August as the earliest re-opening date. 

And this week we have also seen parts of Leicester have to re-close again, following your re-opening Monday.

Aberdeen also saw a local lock down earlier this week, with salons been forced to close there for a minimum of 1 week too.

Therefore, we just wanted to let all of our clients know that if you are in any of these affected areas, we will continue to, or re-freeze your subscriptions, payments will remain frozen until you can re-open, where we will then credit any pre-paid days for you.

You can still use your software during this time for reports, training and accountancy purposes!

And if you have any questions, please don't hesitate to contact our team who are happy to help, mon-fri 9-5!

Keep posted on our news page for all updates, where we will also be giving you some tips next week on how to bounceback business post-lockdown.

Until then, stay safe and take care!

Salon Tracker x

Re-opening of all Beauty Salons!

Since the re-opening of most UK salons on 13th July, we have had the pleasure of being able to speak to lots of you again and help you to re-setup your salons after the recent lock-down. We saw many of our salons in Scotland be able to finally re-open their salons on 15th and 22nd of July too, all our gyms on 25th July and finally our salons in Wales were able to open on 27th July!


We're so happy that finally for the rest of you this Saturday 1st August, all of our remaining beauty salon clients are able to open! We're so glad to be able to work with all of you again. And for your subscriptions, don't forget we are giving you 50% off your next 3 months and also crediting any pre-paid days from before the lock-down, to further support you during this time.


We're aware that unfortunately for all of our lovely clients in Leicester, you are still in a local lock-down, so for you all of your subscriptions will still remain frozen until further notice from the government regarding lifting of the local lock-down. And then as soon as we have this date, the same deal will apply to you and you too will receive 50% off your subscriptions for the first 3 months once you are able to re-open again (plus all credited days from before the lock-down will still apply).

We look forward to speaking with you all again soon! And keep posted on our news page over the next few weeks, as we will be offering tips and advice for how you can bounce-back your business following the lock-down.


Good luck this weekend! 

The Salon Tracker Team

Re-Opening Is Finally Here!

Hi Everyone,

The day has arrived! for most of you the long wait is finally over!!
We are so pleased that you are able to re-open.

For all of our customers, you will have received a couple of emails last night about your salon re-opening and your Salon Tracker Subscription renewing, from Monday 13th July (England) and Wednesday 15th July (Scotland).

And for those of you that are unfortunately still awaiting a date:

Please note: this only applies if you are able to re-open next week.
We understand that there are a number of salons that aren't able to re-open in Scotland until Wednesday 22nd July, a number of salons in Wales still awaiting a re-opening date and a number of salons in England also waiting for a re-opening date, due to certain beauty contact treatments.

We just wanted to reassure you that:
We won't be reactivating your subscription payment until you are legally able to re-open.

Therefore, for all salons in Scotland that have a re-opening date of 22nd of July, the same below rules will apply for your re-opening, but from Wednesday 22nd July instead!

Any salons still awaiting a re-opening date, the same rules will apply from when you are able to re-open.

You may require your activation code on re-licensing if you haven't been in contact with us already.

We are open now (10th July) to begin taking calls to reactivate licenses. Please bare with us if you can't get through on the line, as we will have a high volume of calls due to the amount of salons requiring assistance. We promise, we will get back to everyone! 

We will also be covering Saturday 11th 8.30-4.30 and Sunday 12th 10-2 for further support.

We will also now be resuming all subscriptions from Monday 13th July (England) and Wednesday 15th July (Scotland) for all salons that can re-open.

If you are a tanning, beauty or nail salon in Scotland, your subscription will resume from
Wednesday 22nd July.

Please note: all payments will be 50% off for the first 3 months, to further support you during this time. We will also be honouring all pre-paid days from before the lockdown, so your subscription will resume following those credited days. Therefore, depending how many days you had remaining, your payment may be processed later in July or August.

If you are a salon in the UK, who is yet to still receive a re-open date, please note your subscription will still remain frozen.

If you have any further questions during this time, please don't hesitate to contact us.

We're so excited and can't wait to be working with you all again!

Best Wishes,
The Salon Tracker Team.

GOOD LUCK!

Our team just want to wish a HUGE good luck to all of our hair and barbering clients in England who have been lucky enough to be able to reopen again safely tomorrow, and to all of our Irish clients who have been lucky to also open up salons this and next week too!🍀✨

For all of our other lovely clients, we know how hard you have been working too to create a Covid-safe space, so keep positive, your turn will come soon and until then, you are still able to use our software for training and planning for FREE until we have further clarification from the government.

For all of our clients who have been fortunately able to open, your reopening discount is 50% off for the next 3 months, and all pre-paid days from before the lockdown will be credited to further support you during this time ❤️

Take care, and stay safe!

The Salon Tracker Team x

A Message To All Of Our Clients Regarding Your Subscriptions When You Are Able To Re-open

Hi All,


So first of all, we hope that you are all still well and have managed to utilise these past few months to at least evaluate your business and future plan for your re-opening.
(And have a well deserved rest too!)

We know that we have all been working towards the 4th of July for the hopeful re-opening of all salons.

Unfortunately, for our Beauty, Tanning, Nail, Spa & Leisure, Fitness and Tattoo clients in England, this hasn't been the case. So, we will now be keeping your subscriptions frozen for longer than the original date of July the 4th, in-line with the government advice. Further news from us will follow regarding your subscriptions, once we all have some more clarification from the government.

For all of our Hair & Barbering clients in England, it was good news for you and so as originally planned, your subscription payments will resume from the 4th of July, taking in to account any pre-paid credited days, that we will honor from before the lock-down. Therefore your payment may come out after the 4th, if you had a number of days remaining from your previous month.

For all of our Hair & Barbering clients in Scotland, your subscriptions will resume from 15th of July, in line with the Scottish government guidance. The same rules apply as above regarding credited days.

For all of our Hair, Beauty and Tanning clients in Northern Ireland, your subscriptions will resume from 6th of July, in line with the Irish government guidance and following the TSA announcement. The same rules apply as above regarding credited days.

For all of our clients in the Republic of Ireland, we are still awaiting definite clarification in regards to Hair, Beauty and Tanning salons re-opening on 29th of June. If you are authorised to be able to re-open on that date, subscriptions will resume from the 29th of June. The same rules apply as above regarding credited days.

For all of our Salon clients in Wales, we too are awaiting clarification for your re-opening dates, therefore further information will follow for you and payments will currently remain frozen.

Finally, for all of our customers who unfortunately are still unable to open, we will keep your subscription payments frozen for the foreseeable, until we receive further advice from the government.

Please note: when subscriptions are resumed, all payments will be 50% off for the first 3 months, to further support you during this time.

If you however require any assistance or advice during this time, please don't hesitate to contact our team, who are on hand to help you with any queries you may have.

Take care, and we look forward to being able to work with some of you, and eventually all of you again really soon.

Best Wishes,
The Salon Tracker Team x

Activating your Salon Tracker in time for your July 4th reopening!

Hi guys, hope you are all still doing well and are looking forward to getting back to business in early July, I know we are!

With the reopening date for salons now fast approaching, we just wanted to keep you updated with what we’re doing towards this date. And as you are all aware, we have and continue to keep your payments frozen until you are authorised to re-open!

Following your re-opening on July 4th, we will then begin to start reactivating subscription payments, taking in to account your credited days that you had prior to the lock-down. You will also receive a 50% discount on your first 3 months resumed payments, to further help you out during this time.

During the next few weeks however, and as we have continued to say throughout this time, we encourage you to use the software to prepare for your re-opening (and also use our help videos as a refresher for you and your staff to familiarise yourselves with our features again). There is no limit for how long you can use the software for, we still continue to provide this service for free until you are able to open again.

We will also have a dedicated team working on Sat 4th July 10-4, and also Sunday 5th 10-2, to support you across your re-opening weekend.

However, as a lot of you won’t have used your software for quite some time, we would advise you to call us at your earliest convenience before 4th July, to get your activation code to reactivate your software (as a lot of you will see that your software is de-active due to our licensing company not being able to connect each month as your systems haven’t been used). This takes around 5 minutes to re-license; therefore, we encourage you to call us as early as possible to minimise your wait time, due to the volume of calls we may receive.

Our team is still around Mon-Fri 9-5 to help with all re-licensing and also any setups that you may require, or please email info@salontracker.co.uk if you want us to provide you with your activation code beforehand - as we can then send you instructions through on how to reactivate your software simply so that you can begin planning for your open date!

Any questions you may have also during this time please don’t hesitate to contact our team.

We’re really looking forward to working with you all again! And until then, keep safe and take care!

Salon Tracker x

Salon Tracker Webinar: Join us Friday 5th June 11.00am

Hi everyone! Hope you're all still keeping well and looking forward to hopefully being able to reopen in just a few weeks time!

Following our last webinar, we had some questions & feedback about our online booking, as a lot of you are looking to upgrade to utilise this feature, to ensure social distancing remains whilst arranging booking slots for reopening.

So, we wanted to explain to you how our online booking works in more detail, from getting customers registered, to making a booking and also, amending this in the salon itself if needed.

Sound like this could benefit you? We will be going LIVE on zoom tomorrow (Friday 5th June) at 11.00am!

Similar to our previous session, it will last around 30 minutes, consisting of a 15 min webinar and then some time for Q&A at the end! All details are below:


Salon Tracker is inviting you to a scheduled Zoom meeting.


Topic: Salon Tracker Zoom Meeting
Time: Jun 5, 2020 11:00 AM London

Join Zoom Meeting
https://us04web.zoom.us/j/78729828332?pwd=UG1oYjllSWtabHJ4Y2ZtTjVzd0dKZz09

Meeting ID: 787 2982 8332
Password: 8q5s1C

Simply click that link tomorrow morning 5 or 10 mins before 11, and you should be prompted to download zoom and then you’ll be good to go! We have left the meeting ID and password there, should you need it, however by clicking the link this should be enough to enable you to join.


Hope to see you there!

And also, just a little reminder, if you are wanting to make sure your software is licensed again before your reopen day, please call our team Monday-Friday 9am-5pm on 0113 350 8230 for your unique activation code!


Salon Tracker Team x