Re-Opening Is Finally Here!

Hi Everyone,

The day has arrived! for most of you the long wait is finally over!!
We are so pleased that you are able to re-open.

For all of our customers, you will have received a couple of emails last night about your salon re-opening and your Salon Tracker Subscription renewing, from Monday 13th July (England) and Wednesday 15th July (Scotland).

And for those of you that are unfortunately still awaiting a date:

Please note: this only applies if you are able to re-open next week.
We understand that there are a number of salons that aren't able to re-open in Scotland until Wednesday 22nd July, a number of salons in Wales still awaiting a re-opening date and a number of salons in England also waiting for a re-opening date, due to certain beauty contact treatments.

We just wanted to reassure you that:
We won't be reactivating your subscription payment until you are legally able to re-open.

Therefore, for all salons in Scotland that have a re-opening date of 22nd of July, the same below rules will apply for your re-opening, but from Wednesday 22nd July instead!

Any salons still awaiting a re-opening date, the same rules will apply from when you are able to re-open.

You may require your activation code on re-licensing if you haven't been in contact with us already.

We are open now (10th July) to begin taking calls to reactivate licenses. Please bare with us if you can't get through on the line, as we will have a high volume of calls due to the amount of salons requiring assistance. We promise, we will get back to everyone! 

We will also be covering Saturday 11th 8.30-4.30 and Sunday 12th 10-2 for further support.

We will also now be resuming all subscriptions from Monday 13th July (England) and Wednesday 15th July (Scotland) for all salons that can re-open.

If you are a tanning, beauty or nail salon in Scotland, your subscription will resume from
Wednesday 22nd July.

Please note: all payments will be 50% off for the first 3 months, to further support you during this time. We will also be honouring all pre-paid days from before the lockdown, so your subscription will resume following those credited days. Therefore, depending how many days you had remaining, your payment may be processed later in July or August.

If you are a salon in the UK, who is yet to still receive a re-open date, please note your subscription will still remain frozen.

If you have any further questions during this time, please don't hesitate to contact us.

We're so excited and can't wait to be working with you all again!

Best Wishes,
The Salon Tracker Team.

GOOD LUCK!

Our team just want to wish a HUGE good luck to all of our hair and barbering clients in England who have been lucky enough to be able to reopen again safely tomorrow, and to all of our Irish clients who have been lucky to also open up salons this and next week too!🍀✨

For all of our other lovely clients, we know how hard you have been working too to create a Covid-safe space, so keep positive, your turn will come soon and until then, you are still able to use our software for training and planning for FREE until we have further clarification from the government.

For all of our clients who have been fortunately able to open, your reopening discount is 50% off for the next 3 months, and all pre-paid days from before the lockdown will be credited to further support you during this time ❤️

Take care, and stay safe!

The Salon Tracker Team x

A Message To All Of Our Clients Regarding Your Subscriptions When You Are Able To Re-open

Hi All,


So first of all, we hope that you are all still well and have managed to utilise these past few months to at least evaluate your business and future plan for your re-opening.
(And have a well deserved rest too!)

We know that we have all been working towards the 4th of July for the hopeful re-opening of all salons.

Unfortunately, for our Beauty, Tanning, Nail, Spa & Leisure, Fitness and Tattoo clients in England, this hasn't been the case. So, we will now be keeping your subscriptions frozen for longer than the original date of July the 4th, in-line with the government advice. Further news from us will follow regarding your subscriptions, once we all have some more clarification from the government.

For all of our Hair & Barbering clients in England, it was good news for you and so as originally planned, your subscription payments will resume from the 4th of July, taking in to account any pre-paid credited days, that we will honor from before the lock-down. Therefore your payment may come out after the 4th, if you had a number of days remaining from your previous month.

For all of our Hair & Barbering clients in Scotland, your subscriptions will resume from 15th of July, in line with the Scottish government guidance. The same rules apply as above regarding credited days.

For all of our Hair, Beauty and Tanning clients in Northern Ireland, your subscriptions will resume from 6th of July, in line with the Irish government guidance and following the TSA announcement. The same rules apply as above regarding credited days.

For all of our clients in the Republic of Ireland, we are still awaiting definite clarification in regards to Hair, Beauty and Tanning salons re-opening on 29th of June. If you are authorised to be able to re-open on that date, subscriptions will resume from the 29th of June. The same rules apply as above regarding credited days.

For all of our Salon clients in Wales, we too are awaiting clarification for your re-opening dates, therefore further information will follow for you and payments will currently remain frozen.

Finally, for all of our customers who unfortunately are still unable to open, we will keep your subscription payments frozen for the foreseeable, until we receive further advice from the government.

Please note: when subscriptions are resumed, all payments will be 50% off for the first 3 months, to further support you during this time.

If you however require any assistance or advice during this time, please don't hesitate to contact our team, who are on hand to help you with any queries you may have.

Take care, and we look forward to being able to work with some of you, and eventually all of you again really soon.

Best Wishes,
The Salon Tracker Team x

Activating your Salon Tracker in time for your July 4th reopening!

Hi guys, hope you are all still doing well and are looking forward to getting back to business in early July, I know we are!

With the reopening date for salons now fast approaching, we just wanted to keep you updated with what we’re doing towards this date. And as you are all aware, we have and continue to keep your payments frozen until you are authorised to re-open!

Following your re-opening on July 4th, we will then begin to start reactivating subscription payments, taking in to account your credited days that you had prior to the lock-down. You will also receive a 50% discount on your first 3 months resumed payments, to further help you out during this time.

During the next few weeks however, and as we have continued to say throughout this time, we encourage you to use the software to prepare for your re-opening (and also use our help videos as a refresher for you and your staff to familiarise yourselves with our features again). There is no limit for how long you can use the software for, we still continue to provide this service for free until you are able to open again.

We will also have a dedicated team working on Sat 4th July 10-4, and also Sunday 5th 10-2, to support you across your re-opening weekend.

However, as a lot of you won’t have used your software for quite some time, we would advise you to call us at your earliest convenience before 4th July, to get your activation code to reactivate your software (as a lot of you will see that your software is de-active due to our licensing company not being able to connect each month as your systems haven’t been used). This takes around 5 minutes to re-license; therefore, we encourage you to call us as early as possible to minimise your wait time, due to the volume of calls we may receive.

Our team is still around Mon-Fri 9-5 to help with all re-licensing and also any setups that you may require, or please email info@salontracker.co.uk if you want us to provide you with your activation code beforehand - as we can then send you instructions through on how to reactivate your software simply so that you can begin planning for your open date!

Any questions you may have also during this time please don’t hesitate to contact our team.

We’re really looking forward to working with you all again! And until then, keep safe and take care!

Salon Tracker x

Salon Tracker Webinar: Join us Friday 5th June 11.00am

Hi everyone! Hope you're all still keeping well and looking forward to hopefully being able to reopen in just a few weeks time!

Following our last webinar, we had some questions & feedback about our online booking, as a lot of you are looking to upgrade to utilise this feature, to ensure social distancing remains whilst arranging booking slots for reopening.

So, we wanted to explain to you how our online booking works in more detail, from getting customers registered, to making a booking and also, amending this in the salon itself if needed.

Sound like this could benefit you? We will be going LIVE on zoom tomorrow (Friday 5th June) at 11.00am!

Similar to our previous session, it will last around 30 minutes, consisting of a 15 min webinar and then some time for Q&A at the end! All details are below:


Salon Tracker is inviting you to a scheduled Zoom meeting.


Topic: Salon Tracker Zoom Meeting
Time: Jun 5, 2020 11:00 AM London

Join Zoom Meeting
https://us04web.zoom.us/j/78729828332?pwd=UG1oYjllSWtabHJ4Y2ZtTjVzd0dKZz09

Meeting ID: 787 2982 8332
Password: 8q5s1C

Simply click that link tomorrow morning 5 or 10 mins before 11, and you should be prompted to download zoom and then you’ll be good to go! We have left the meeting ID and password there, should you need it, however by clicking the link this should be enough to enable you to join.


Hope to see you there!

And also, just a little reminder, if you are wanting to make sure your software is licensed again before your reopen day, please call our team Monday-Friday 9am-5pm on 0113 350 8230 for your unique activation code!


Salon Tracker Team x

Could An Enterprise Upgrade Benefit You?

Hi guys, hope you’re all still keeping well and enjoying the glorious sunshine! Definitely making these lock down days that slight bit easier.

For those of you that follow our news and social media pages, you will have seen that we are offering a Welcome back offer from the dates that your salons can re-open. To recap, we will be offering you a discount of 50% off your first 3 months software on reopening. This same offer also applies to anyone who is currently on trial with us, or may wish to trial before 4th July!

So, with only a few weeks to go until you are (fingers crossed) able to open your doors fully again for the first time in 3 months, what features does our latest software upgrade have that will really benefit your re-opening?

With social distancing measures and booking restrictions likely to be in place, now could be a great opportunity to trial our Enterprise package, at a 50% discount, to take advantage of our features at a lower price and make your salon re-opening a smooth, hassle-free one!

How can our online Enterprise features help you?


Online Booking:

Allow clients the privilege of being able to make an appointment with your salon, from the 4th July, without having to call up or visit the salon. This way, you stop overcrowding at your reception, can ensure that there are only a limited number of slots available for booking per day and this means that you also have some appointments organised right from the off-set. Instead of a majorly busy phone line on July 4th!


Waiting List Management

For those of you who are barbers and tanning salons, where at least half of your client base may be walk-in only. You can utilise our online booking feature to ensure safe booking slots throughout the day, as a pose to offering your usual walk-in system, which may potentially lead to overcrowding outside your salon. An added benefit for you here is you also capture customer data by offering this service, as they have to create an account with you to be able to book online and reserve an appointment. Great for marketing in the future also and boosting client retention!


Editable Siteview

Provide your therapists and stylists with the ability to be able to track and monitor their own personal booking calendars, where they will now be able to add and edit appointments from their mobile phone or tablet! This eliminates the need for all therapists to have to use the same PC at reception to manage their bookings, as you are providing them with an easier and safer method by allowing them to use their own personal devices.


Unlimited Calendar Tabs

If you are a salon that currently offers a wide range of treatments, for example say you offer hair, beauty, nails and tanning? Our Enterprise package allows you to separate each sector on to different tabs, so that you don’t have to scroll the columns of all your therapists and beds if you have a lot of employees. This just makes the management of each sector easier, and these tabs are also reflected in to categories online when your clients’ book. Meaning they can find the type of treatment that they would like to book quickly, and easily!

So, if our Enterprise package sounds like it would benefit you, we are now offering slots throughout June to get you upgraded and organised in plenty of time before your July opening. Also, we still won’t be charging you until that date, so your upgrade will be free of charge until your salon doors can re-open! Where, as mentioned, it will then be 50% off for your first 3 months.

To enquire about an upgrade, simply email info@salontracker.co.uk and a member of our team will arrange you a slot!

Until then, stay safe and take care!

Salon Tracker x

Salon Tracker Webinar: Join us Thursday 21st May at 11.00am

Morning guys, hope you're all still keeping well and are enjoying this glorious weather we're having right now!

For those of you that joined our last webinar, you'll know that this was just before the most recent lock-down review, where we ran through a few pointers to help for when you are able to reopen. 

We also mentioned that we'd be offering 50% off all subscriptions, for the first 3 months from the date set by the government for reopening. I'm sure you'll all be aware we have since had the update, where the proposed reopen date to work towards is the 4th of July. We’ve had a few questions from clients surrounding the re-starting of subscriptions, and how this date may be different in other UK countries, such as Scotland and Northern Ireland. The 4th July date is a provisional date for some of the UK and therefore if your salon is unable to open that date by law, don’t worry, we won’t be charging you individually until the government gives your area the go ahead! 

And so, we wanted to clear up any queries that our clients may have and wanted to explain to you how subscriptions will work from there forward. There are also some enhancements we have made with the software in preparation for that time and also, if you are new to us and currently trialling the software, how we are also extending these offers and services to you too.

Want to get a bit more info? We will be going LIVE on zoom tomorrow (Thursday 21st May) at 11.00am! Similar to our previous session, it will last around 30 minutes, consisting of a 15 min webinar and then some time for Q&A at the end! All details are below: 

Salon Tracker is inviting you to a scheduled Zoom meeting.

Time: May 21, 2020 11:00 AM London 

Join Zoom Meeting

https://us04web.zoom.us/j/73617837341?pwd=YXNKaTA2QTFJc1RGcFk2TzN6Tk5OZz09

Meeting ID: 736 1783 7341

Password: 9Akaye 

Simply click that link tomorrow morning 5 or 10 mins before 11, and you should be prompted to download zoom and then you’ll be good to go! We have left the meeting ID and password there, should you need it, however by clicking the link this should be enough to enable you to join.

Hope to see you there! 

Salon Tracker Team x